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CenturyLink Desktop Engineer - Hong Kong in 68700, Hong Kong

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Location (Country):

City/Work Location: Hong Kong/ Wanchai

Reporting to: Manager, IT Support

Position Objective/ Summary:

Troubleshoot, repair, maintain, install, and perform activities on various desktop and server computer equipment, peripherals, data communication, telecommunications, and computer network systems; perform a variety of maintenance, systems administration, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action.

Job Description

  • Exceptional customer service skills including follow through, attention to detail, a solution-oriented personality, and the desire to bring the call to resolution

  • Excellent communication and listening skills, a strong ability to establish trust and credibility

  • Assist in providing computer/network support relating to software and hardware problems reported by users.

  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)

  • Installs, configures and maintains personal computers, Windows networks, Apple workstations, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.

  • Loads appropriate software packages and upgrades such as operating systems, networking components and office applications.

  • Identifies and procures the hardware and software needed to satisfy user requirements.

  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.

  • Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.

  • Provides users with network technical support responding to the needs and questions of end users regarding their access to resources on the network.

  • Assists in the installation, upgrading and configuration of network printing

  • Performs move, add, delete and other changes for phone users.

  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  • Under minimal supervision coordinates, diagnoses, and troubleshoot incoming employee calls or system generated tickets.

  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop, printer or network services by touch or network remote access.

  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

  • Provides asset management updates.

  • May require Telephone, CAT5; 6 or Fiber cabling. May require telephony installs including POTS, KEY, PBX, Centrex or VoIP.

  • Provides case status updates to management and end-users. Supports and maintains effective relationships with users.

  • Implements standard operating procedures and service guidelines relating to touch or remote IT support.

  • Document solutions and ensure others are informed of changes and developments

Qualifications

Requirements:

Required:

  • Bachelor's degree or equivalent education and relevant experience

  • 2 - 4 years related experience

Preferred:

  • Recommended certifications: A+, Net+, CCENT

Education

Associates or Equivalent

Requisition #: 210879

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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