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CenturyLink Account Manager II - Inbound & Outbound Sales in APOPKA, Florida

About CenturyLink

CenturyLink (NYSE: CTL) at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Account Manager II will be responsible for handling inbound and outbound customer calls for care, sales, & retention for CenturyLink’s Advanced Solutions product portfolio. They will be accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations. Responsible for updating relevant customer information-including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts. Must also be able to effectively resolve customer issues/problems and attempt to transition those calls into sales opportunities. The right candidate will possess the ability to create sales in new accounts and cultivate new opportunities within existing accounts.

Job Description

  • Exceptional customer focus with an emphasis on enhancing the customer experience via an Inbound and Outbound motion

  • Fulfills the most complex and solution diverse sales opportunities with national solution with potential MRR>$500. Includes multi-site national solutions with layered solution

  • Engages with pricing and order management (POM)

  • Handles managed service agreements (MSAs)

  • Engages with service delivery team on complex solutions requiring project managers

  • Enters local (ENS/CRIS) orders

  • Demonstrate won sales and experience in ENS billing systems

  • Demonstrate sales success in all MQL lead types (YouCan, Conversica, Harland Clark, LeadGen, MTU, ACQ, Base upsell, Retention)


  • Ability to work independently

  • Prior sales and care work experience of 3+ years

  • Good oral and written communication skills

  • Well-developed interpersonal skills with the ability to interface at all levels within the organization and maintain composure during stressful situations

  • Proficient PC Windows-based computer skills

  • Ability to handle a high volume of phone calls in structured environment


High School Diploma or Equivalent

Alternate Location: US-Florida-Apopka

Requisition # : 215671

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.