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CenturyLink Manager Program Operations - Federal (LMS) in ARLINGTON, Virginia

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

The Operations Manager will be responsible for shift planning, resource management, contingency planning, staff training, management of logistics, and program operations oversight. This person will be responsible for the day to day operations of a program located in a Level 3 facility. The Operations Manager will be responsible for staffing as well as managing a team of personnel required to support the dedicated program. In the event of an outage or emergency, the Operations Manager will also oversee the personnel recall program and be responsible for ensuring both the required deliverable reports and ad hoc After Action Reports are compiled and disseminated at the required intervals. A high level of knowledge in network operations and technologies as applied to the federal government is preferred. Additionally, a willingness to travel to domestic locations may be required.

Job Description

Essential Duties

  • Act as initial escalation point for customer initiated requests

  • Ensure that the facility has the appropriate personnel in place to support customer initiated requests

  • Integral member of a dedicated team providing critical program milestone reviews and CDRLs

  • Lead the effort to develop and/or finalize the Concept of Operations document and the Operation & Maintenance plan document.

  • Works with the Level 3 Network Operations Centers to perform customer initiated requests

  • Provide reports to the customer regarding outages or customer initiated requests

  • Staff the Operations Team to meet the contract requirements

  • Will execute after hours customer initiated requests in the event that the personnel recall program is not fulfilled

  • Work with project staff to assure that all requirements have been satisfied in the project deliverables as specified in the statement of work

  • Manage the personnel that comprise the Operations Team

Education and Experience

  • Experience: 7+ yrs

  • Education Level: Bachelor's Degree

  • Field Of Study: Business, Telecommunications, IT or similar

  • A combination of education and experience is acceptable: Yes

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

Knowledge, Skills or Abilities

  • 5-10 yrs experience with a minimum of 2 years in a leadership role

  • Experience with federal government contract processes, procedures, and RFP responses

  • Successfully managed personnel to meet customer requirements and expectations

  • Network Operations Center experience in a 24/7 environment

  • Track record of delivery for complex technical projects within scope, schedule, cost, and objectives in the federal space

  • Solid people skills with direct federal government customer contact experience

  • Experience working in a multi-discipline environment

  • Ability to adapt and adjust to changing priorities

  • Multitasking skills with a high attention to detail

  • Proven leadership, management and teamwork skills

  • Excellent oral, written, and presentation communications skills

This position is the primary customer contact point for escalations. The ideal candidate will be able to represent both Classified and Unclassified projects, collect feedback from internal Level 3 PMO team and provide feedback and updates to ensure contact and SLA compliance. Knowledge of industry best practices relating to and managing Network Operations Centers is preferred.

Government Security Required: DHS EOD, TS/SCI

Alternate Location: US-Virginia-Arlington

Requisition # : 211537

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.