CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

The Security Engineer’s primary function is to manage and maintain CenturyLink’s managed security solutions associated with customer monitoring activities, through the processing and management of incident and request tickets, as they are assigned. This includes receiving and managing escalations from SOC Analysts, Junior Engineers, customers, and other groups. The Security Engineer is expected to contribute to internal documentation and adherence SLA targets and requirements. The role includes hands on troubleshooting, interfacing with clients and associates as needed to resolve complex cases, and maintaining contracted managed security platforms. Security Engineers are expected to participate in, and contribute to planning and implementation of strategic and operational projects in efforts to achieve overall client and CenturyLink goals. Security Engineers are expected to be able to troubleshoot complex problems with little oversight, take ownership and work independently as needed to resolve customer issues

Duties and Responsibilities

  • Projects – Provide contributions as assigned to any/all departmental projects, as assigned by management.

  • Serve as primary escalation point for customer incidents and requests as assigned, as well as any daily activity encountered during the daily operations of CenturyLink’s Managed Security Services.

  • Act as liaison between MSS and parallel or upper tier groups to ensure resolution of escalated issues.

  • Case Management – Creation and regular maintenance of cases for client impacting security issues, administrative and maintenance tasks, as well as appliance issues. Security Engineers are also responsible for managing Ticket/Case queue to ensure that all applicable cases are resolved within applicable SLO/SLA requirements.

  • Tuning and Maintenance– regularly participate in tuning and maintenance activities of all applicable MSS platforms within established guidelines and procedures.

  • Training and Mentoring MSS personnel as needed, or assigned by management.

  • System Maintenance – assisting team members with maintenance, tuning, and installation of security devices, as needed. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by Management, Security Engineering staff and vendors.

  • Vendor and Industry training as requested by Management.

Administrative Tasks

  • Maintain proficiency and be able to complete common tasks on a variety of security appliances applicable to the security organization as a whole, as directed by management.

  • Report Creation – creating temporary or permanent reports for customers, as requested.

  • Provide Incident descriptions and recommendations for customers, as requested or assigned by management.

  • Customer Training – provide customer training on self-service aspects of product offering, as assigned by management.

  • Contribute to creation, implementation, and maintenance of documented policies and procedures for the GSO and other departmental groups, as directed by management.

  • Creating and processing scheduled maintenance activities


Associates or Equivalent in Information Systems or Engineering General

Alternate Location: US-Georgia-Atlanta; US-Virginia-Ashburn; US-Virginia-Herndon

Requisition # : 195412

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.