CenturyLink Customer Solution Design Engineer in Basingstoke, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

As a member of the EMEA CSDE team, the EMEA Customer Solution Designer Engineer will be responsible for Gathering Technical Detail (IP & Security), Configuration Build of security products & Activation & testing security products across the CenturyLink Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

Job Description

Gathering Technical Detail (IP & Security) consists of communicating with customers technical contacts to capture the technical requirements and network details for security products such as Managed Security Service (MSS) Cloud & Premise Base Firewall, Adaptive Network Service (ANS) Cloud base Firewall, DDOS Mitigation & Adaptive Threat Intelligence (ATI). This task is vital to the role to ensure customer satisfaction is always maintained.

Configuration builds utilising various tools and networks across the CenturyLink portfolio, including but not limited to Fortigate, FortiManager, Juniper, Alcatel, Cisco, Radware, Arbor & Versa. The CSDE engineer is responsible for configuring the security devices via CLI & GUI which will include but not limited to Firewall Policies, IPS/IDS, Web Content Filtering, Anti-Virus/Anti-Malware, DLP, APP Awareness, FSSO, LDAP, RADIUS, Mobility, NAT/VIP, IPSEC, GRE, BGP, Statics.

The Customer Solution Designer Engineer manages implementation of the customer security service, this consists of implementing and testing of the security builds to meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.


Applicants should have extensive knowledge of Fortinet products such as Fortigate & Fortimanager including troubleshooting experience (Preferably NSE4 Level or equivalent).

Technical experience of network routing (Preferably CCNP level or equivalent) within a large Telecommunications Service Provider.

Minimum of 3 years’ experience of working within a large Telecommunications Service Provider or equivalent

Experience of gathering technical information via interfacing with Internal & external customers.

Experience of activating managed services with customer interaction.

Experience at working within a high-volume quick delivery provisioning organisation.

Alternate Location: UK-Basingstoke-Redwood

Requisition #: 205356

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/