CenturyLink Engineer II in Basingstoke, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible for the preparation and execution of customer network optimisation activity across Centurylink and peer networks.
Network performance analysis and reporting, Layer 2 customer support for trouble tickets.
Provide and assist with Incident, Change and Problem Management adhering an ITIL based framework.
The role is based on an 8 hour working day, 5 days a week. Provision of on-call support is required every second week to support junior team members performing circuit migrations.
Prepare, track and migrate live customer services under a controlled change window with regular requirement for out of hours work.
Communicate consistently with stakeholders to manage dependencies, using all available communication methods to receive or provide clarity, and ensure provision of clear updates to relevant tracking systems
Design and Test Transport based solutions across DWDM, SDH, SONET and MPLS networks.
Update provisioning system records and tracking databases, ensuring high degree of accuracy, within specified timelines.
Work moderate to complex projects with cross-functional teams and with limited guidance.
Seek or provide guidance as necessary to gain support and develop cross-functional expertise.
Stakeholder engagement (internal and external) aimed at risk mitigation and complex problem resolution.
Coach team members, provide training at regular intervals on current and upcoming projects.
Contribute to process documentation and work instructions in support of new or ongoing activities.
Participate in training and meetings as required by supervisor or as needed to perform routine duties.
Applicant should have experience in a medium to large scale business in implementation, deployment and support of transport and/or IPVPN network technologies. Knowledge of or experience of Transmission/Transport/IP provisioning is desirable.
The successful candidate is required to demonstrate knowledge and proven experience in one or more of the following areas:
DWDM provisioning, testing, and fault resolution.
SDH/SONET provisioning, testing and fault resolution.
Sound knowledge of Ethernet, SDH E1/E3 and SONET optical network OC-1 to OC-192 for access circuits is desirable.
MPLS, L2/L3 VPN, VPLS, Routing and Switching, OSPF, BGP, EIGRP, HSRP, VRRP.
Alternate Location: UK-Basingstoke-Redwood; UK-Crewe-Crewe; UK-Hampshire-Basingstoke; UK-Scotland-Glasgow
Requisition #: 208592
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/