CenturyLink Operations Technician 2 in BASINGSTOKE, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Continued growth of our UK business means we have a number of NOC positions available in our Basingstoke office.
You will be responsible for providing customer facing support for issues disrupting their use of CenturyLink services, including proactive alarm management/surveillance, network analysis, routine maintenance, health checks, and major incident/crisis management.
The role is expected to ensure prevention of issues from occurring and resolving issues quickly.
Requires understanding of IP networking specifically Cisco, Juniper and Nokia (Alcatel) hardware.
Experience working on Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred.
Job role may involve participation in a 24x7x365 shift pattern.
Good communication skills with ability to converse technical information to all audiences.
Good organisational skills with ability to work within defined service level agreements and effectively multi-task.
Good 2nd line technical competency level that spans all Data related technologies.
Proactive attitude with an ability to take ownership of issues.
Willingness to help train Service Desk staff on technical, functional and procedural items.
Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.
Monitor and action incident queues on a daily basis in a timely and professional manner.
Take ownership of complex investigations and work closely with 2 nd or 3rd line Technical Support.
Management of all Data Services NOC queues including incident allocation and technical validations/reviews.
Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures.
Provide operational assistance to all areas of Network Operations, mentor and train members of the NOC and Service Desk.
Alternate Location: UK-Hampshire-Basingstoke
Requisition #: 207069
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/