CenturyLink Provisioning Technician 1 in Basingstoke, United Kingdom

About CenturyLink

CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Ordering & Coordination of transmission products ordered from Vendors across the EMEA region.

To validate customer orders against the quotes and then customer requirements before placing it with our vendors.

To Proactively manage any issues with the order before placement with the vendor.

Managing all enquiries in a prompt & efficient manner whilst ensuring internal customers are updated throughout the delivery lifecycle. Acting proactively to ensure Company & Team targets are not threatened. Manage escalations until resolution ensuring a timely service for our customers.

Job Description

Proactively monitoring Vendor portals and in-house order management systems.

Manage customer orders to meet or exceed internal metrics.

Liaise between internal customers and the Vendor.

Proactively increase 3rd party & Company product knowledge.

Working as part of a team in a structured environment as directed by your management to meet the ever-changing business requirements.

Attend / facilitate weekly progress meetings with Vendors and internal customers.

Ability to adjust to changing environments and multiple systems.

Establish effective mutual understanding and dialogue with colleagues, clients and suppliers.

Build internal/external customer relationships through fast response, global awareness, high performance, and dedicated teamwork.

Focus on working as a team to ensure Century Link meets and exceeds the SLA’s for service delivery.

Attentive to detail and driven to a right first-time approach.

Ability to prioritise with good time management skills.

Alternate Location: UK-Basingstoke-Redwood

Requisition #: 208217

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/