CenturyLink Service Delivery Rep in BASINGSTOKE, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, or require significant project management due to the size of the organization.
Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.
Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
Promotes revenue growth, retention, and overall customer satisfaction.
Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
Responsible for managing large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed project schedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications.
Acts as point of contact/cover for Manager, Customer Service, when unavailable/out of office.
Alternate Location: UK-Basingstoke-Redwood; UK-Hampshire-Basingstoke; UK-London-Fleet Place; UK-London-London Docklands
Requisition #: 212660
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/