CenturyLink Staging Technician in BASINGSTOKE, United Kingdom
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Staging Technician 1 for EMEA Design Support and Staging Team (DST) will be responsible as part of a team for pre-activation preparation of Customer Premise Equipment (CPE) (Cisco, Netscout, Juniper and Adva); this will include equipment check, CPE test, verifying design engineering documents, and build and load of CPE configurations, to support IP Managed Services in the EMEA region.
Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
Ensure Customer Satisfaction is maintained by achieving delivery targets.
Prepare CPE configurations using Engineering documentation, in support of customer activations. Ensure accurate Staging (test and build) of approved CPE equipment built to design specification for use on the company's network.
Maintain equipment records and as-built documentation, and update inventory systems and order systems to ensure up-to-date records.
Provide IP test and build support to the Stores & Field Operations Engineers.
Experience with an internet service provider.
Knowledge of interfacing with internal teams for dependency resolution such as Operations, Product, Engineering and Sales organisations.
Knowledge and experience of TCP/IP and OSI.
Some knowledge of network design and engineering principles, theories and concepts.
Some knowledge of Cisco routers/switches hardware and software and relative data equipment. Experience of: OSI, layer 2 switching, vlans, hsrp.
Knowledge of Staging of Cisco products.
Skills with electronic test equipment.
Alternate Location: UK-Hampshire-Basingstoke
Requisition #: 210418
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/