CenturyLink Supervisor Region Operations - Boise, ID in Boise, Idaho

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Description

  • Manage daily operations of an outside technician of 10 to 15 plus technicians whose work includes the installation and maintenance of residential and business telephony services as well as design services and splicing activities.

  • This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.

  • Will be responsible for leading a team of technicians who meet attendance and performance standards.

  • Will represent Century Link with customers and governmental agencies

  • Collaborates with the union to achieve a win-win working relationship.

  • Celebrates successes, appropriately uses rewards and recognition.

  • Motivates team for continuous improvement and achievement of maximum performance

Qualifications

  • Previous experience managing teams within a telecom technical environment.

  • Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.

  • Computer skills are required including Excel, email, Word, and legacy systems.

  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.

  • Working knowledge of the splicing and construction process for the telecommunication industry.

  • Working knowledge of Contractor relations.

  • Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.

  • Previous experience in a multi-tasking, result oriented position in a deadline focused department.

  • Bachelors degree or equivalent education and experience. Typically with 6 years of related experience.

Preferred Qualifications:

  • 2+ years experience managing teams within a telecom technical environment.

  • 2+ years experience with installation, maintenance, and repair of POTS and HSI.

  • 2+ years experience with splicing and construction activities

  • 2+ years experience with contractor relations.

  • 2 + years experience with Excel, email and legacy systems.

Education

Bachelors or Equivalent

Alternate Location: US-Idaho-Boise

Requisition # : 209178

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.