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CenturyLink Supervisor Region Operations - Bozeman, MT in BOZEMAN, Montana

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Description

Supervisor Region Operations will:

  • Manage daily operations of an outside technician whose work includes the installation and maintenance of residential and business telephony services as well as design services, cable repair, and splicing activities.

  • This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.

  • Will be responsible for leading a team of technicians who meet attendance and performance standards.

  • Will represent CenturyLink with customers and is responsible for meeting and exceeding Net Promoter Score standards

  • Collaborates with the union to achieve a win-win working relationship.

  • Celebrates successes, appropriately uses rewards and recognition. Motivates team for continuous improvement and achievement of maximum performance.

  • Communicates and models the CenturyLink vision and culture.

  • Must be able to work on-call after hours for scheduled and unscheduled work assignments in response to needs of the business.

  • Must be able to work on-call after hours for scheduled and unscheduled work assignments in response to needs of the business

Qualifications

  • Bachelor degree in business, a related field, or the equivalent in training and experience

  • Minimum five 5 + 7 years of telecommunications industry experience which demonstrates a basic knowledge of telephony and outside plant construction and repair practices, central office systems, broadband experience and VoIP technology or the equivalent in training and experience.

  • Previous experience managing teams within a telecom technical environment.

  • Strong skills and experience in employee development to include training, coaching and mentoring in a union environment

  • Computer skills are required including Excel, email, Word, and legacy systems.

  • Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.

  • Previous experience in a multi-tasking, result oriented position in a deadline focused department.

  • Previous experience successfully dealing with customers face-to-face and over the phone.

  • Valid driver’s license, with a satisfactory driving record.

Preferred Qualifications:

  • 2+ years experience managing teams within a telecom technical environment.

  • 2+ years experience with installation, maintenance, and repair of POTS and HSI.

  • 2 + years experience with Excel, email and legacy systems.

Work Environment:

  • Duty Management work will be scheduled on a rotation basis and pager duty will be required.

  • Requires varying tours and hours including possible mandatory after-hours availability and holidays.

  • Must perform work with minimal supervision.

  • Must be able to prioritize multiple projects and make decisions under pressure.

  • Must negotiate timeframes for completion and meet critical deadlines.

  • Must be willing and able to work with other coworkers to complete job assignments

Education

Bachelors or Equivalent

Alternate Location: US-Montana-Bozeman

Requisition # : 212871

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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