CenturyLink Analyst I - Logistics - Littleton, CO in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Analyst I is responsible for the processes and performance of CenturyLink’s Third-Party Freight Transportation Provider that arranges shipments under various modes of transportation with an annual spend of approximately $12M. This individual will interact with the transportation provider daily to root cause and resolve delivery issues, ensure customer expectations are met, and identify and lead continuous improvement initiatives.
Responsible for maintaining a database of site requirements for freight deliveries. This includes performing audits, root causing delivery issues, and updating profiles accordingly.
Works with internal stakeholders to provide shipment tracking, shipment estimates, proof of delivery confirmations, and issue resolution in a timely manner.
Manages the LS&D (Lost, Stolen, Damage) process. This includes understanding carrier liability contractual terms, contacting Suppliers for proper documentation, filing and tracking freight claims, and the processing refund checks.
Becomes a subject matter expert with carrier contracts, performing monthly and quarterly audits.
Assists with carrier invoice escalations from CenturyLink’s Freight Bill Audit and Payment Provider. Collaboratively works with team members to identify improvement opportunities for reducing invoice coding exceptions.
Identifies non-compliant Supplier situations and develops corrective action plans to ensure CenturyLink’s shipping and invoicing procedures are properly followed.
Reviews, validates, and tracks all expedite shipment requests submitted to CenturyLink’s Freight Transportation Provider for cost avoidance.
Prepares and processes import and export documentation in compliance with customs regulations and procedures.
Evaluates and updates SOPs (Standard Operating Procedures) with the freight transportation provider to ensure all processes are documented accurately.
Performs cost analysis and metrics reporting. Manages the performance of CenturyLink’s Third-Party Freight Bill Audit and Payment Provider and leads Quarterly Business Reviews.
Assists in the RFP process for a Freight Transportation Provider, including updating the Statement of Work, collaborating with Sourcing, and conducting potential Supplier assessments.
Quickly and efficiently prioritizes and resolves shipping issues that may involve packaging, damage, loss, late or miss-delivered shipments, and billing errors.
Responsible for developing and maintaining productivity and performance reports, trend analysis, and delivering to expected SLA’s.
1+ years related experience
Bachelor’s Degree in Business, Operations, Logistics, or Supply Chain Management preferred
Comprehensive understanding of transportation operations, rate structures, contracts, claims, and 3PL operations.
Familiar with various modes of transportation to include LTL, Truckload, Flatbed, White Glove, Expedite
Strong interpersonal, time management, and facilitation skills
Analytical / problem solving skills
International shipping experience a plus
Proven ability to work in a fast-paced, high-volume environment
Continuous improvement mindset, familiar with lean principles a plus
Ability to define problems, collect data, establish facts, and solve issues
Skilled in Microsoft Office Programs, specifically Outlook, Excel, PowerPoint, and Visio
Ability to maintain accuracy and strong attention to detail
Effective communication skills, both written and verbal
Ability to organize workload and quickly adapt to change to meet business needs
Alternate Location: US-Colorado-Littleton
Requisition # : 212752
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.