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CenturyLink Billing Customer Care Specialist I - Broomfield, CO in BROOMFIELD, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Acts as the principal billing consultant for pooled customer base. Analyzes and resolves all billing related issues for pooled customers. Works cross functionally with sales and service delivery teams to correct invoices and improve the customer experience.

Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry & dispute issues within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, service outages, incorrect account billed issues, disconnects, etc. Consults with managers or senior staff members on non-routine issues. Engages other teams as necessary in order to bring disputes and inquiries to resolution by submitting rate information or order requests for billing correction within established parameters. Provides status updates to billing management for aging tickets and other reports as requested.

Job Description

  • Research and resolves billing disputes and negotiates adjustment of charges with customer. Issues changes to billing records and follows up on transactions.

  • Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry, dispute and/or collection issue within the customer's established service level agreements.

  • Presents an integrated solution-centered approach to customers’ needs, applying technical knowledge and experience in reviewing the customers' invoice.

  • Must have strong knowledge of billing practices and communication (oral and written), interpersonal, multi-tasking, and team work skills

  • Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload

  • Ability to understand and utilize multiple systems for billing and dispute management

  • Has authority to approve and apply credits up to $4,999

  • Provides status updates to billing management for aging tickets and other reports as requested

Qualifications

Basic Qualifications Minimum skills required to perform in this role.

High School Diploma/GED or 1 year of relevant job experience with similar essential duties

Preferred Education, Skills and Experience

Education and Experience

  • Experience: 2 yrs

  • Education Level: High School/GED

  • Field Of Study: General

  • A combination of education and experience is acceptable: Yes

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

  • Good customer service skills

Knowledge, Skills or Abilities Associate degree preferred. Field Of Study: Finance/Accounting/Telecom. 1-2 years experience in a telecommunications billing environment preferred. Must be knowledgeable with MS Office Suite, primarily Microsoft

Excel. Excellent analytical, communication (verbal and written) and organizational skills. Ability to prioritize issues in an timely, efficient manner and manage a cyclical workload. Ability to understand and utilize multiple systems for billing and dispute management. Must be proactive, detailed orientated, and work in a fast paced environment. Good customer service focus and experience.

Education

High School Diploma or Equivalent

Associates or Equivalent in Finance

Alternate Location: US-Colorado-Broomfield

Requisition # : 213661

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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