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CenturyLink Collections Specialist II in BROOMFIELD, Colorado

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

Handles collections for a portfolio of customer accounts in order to minimize the company’s exposure to credit risk. Accountable for contacting customers via email and phone for past due balances and account reconciliations. Dispatches and tracks customer defaults as well as facilitates placement of bad debt for Third Party collections. Responsible for the investigation and analysis of credit risks.

Job Description

  • Proactively identifies aging receivables. Initiates and conducts all collection activities for accounts within assigned customer portfolio from initial customer contact to collection of funds or write off. Negotiates payment terms to reduce outstanding receivables and may suspend delinquent accounts if necessary.

  • Performs detailed account reconciliation as needed to resolve and bring about closure on any and all disputed receivables. Escalates customer disputes and collection issues to management as needed.

  • Performs ad hoc reporting, account analysis, and other work assignments as delegated by management.

  • Applies cash received as necessary in a timely manner. Re-applies cash as necessary per customer request.

  • Ensures that the collections process is followed and adheres with SOX (Sarbanes Oxley) regulations.


Two years of collections experience. Experience with Sarbanes-Oxley compliance. Windows navigation; Excel and Word. Strong interpersonal and negotiating skills.

Preferred Qualifications

  • Prefer a bachelor's degree in accounting or finance.

  • 2+ years of prior collection experience or training.

  • Knowledge of telecom terminology.

  • Familiar with methods of accounts receivable collection.

  • Experience with Sarbanes-Oxley compliance.

  • Windows navigation; Excel and Word.

  • Strong interpersonal and negotiating skills; ability to influence others while maintaining a working relationship.

  • Ability to build solid working relationships across divisions/functions.

  • Strong verbal and written communication skills; ability to describe invoicing or reconciliation situations so that a customer unfamiliar with company’s systems or procedures can understand; ability to communicate complex concepts and processes in an easy to understand manner.

  • Strong organizational skills; ability to manage personal time to complete work by system or services deadlines; ability to manage multiple tasks/account work simultaneously.

  • Demonstrated ability to manage small projects from beginning to end.

  • Planning/analysis skills for establishing project length, performance measures, and for developing action plans.


Alternate Location: US-Colorado-Broomfield

Requisition #: 212029

Please Note: The following posting is for a Project-Based position with a defined start and end date (limited term). Depending on the project, the term of employment will be between 3 and 24 months. The employment end date will be tied to the project end date (although there is no guarantee of continued employment at any point).

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.