CenturyLink Fraud Specialist - 3rd Shift in BROOMFIELD, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
This customer facing position is part of the mandated 7x24x365 Fraud Center. This position monitors, detects, and investigates fraudulent activity on the CenturyLink network using various systems and tools. Conducts in-depth fraud investigations and calling pattern analysis to protect CenturyLink revenue. Performs root-cause analysis, risk assessment, identifies fraud patterns, and takes corrective action to limit exposure to international or domestic fraud and/or abuse impacting customers or CTL network. Position performs critical duties associated with mitigating real-time incidents related to illegal robocall/callerID fraud schemes, call annoyance, Telephony Denial of Service attacks (TDoS), or emergency call search events. Position also performs critical duties associated with real time incident management of UNICall functions (Safety and environmental, corporate security emergency calls, Cyber incident response team, bomb threats, theft and vandalism, and disaster preparedness)
Coverage Shift: 3rd shift – [Tuesday - Saturday 11pm - 7am], including Weekends and Holidays
Associates Degree or equivalent required and 2 years of Telecom or Fraud related field.
Must have the ability to interrogate customers and choose a course of action based on investigative results.
Must have strong analytical and problem-solving skills.
Must have excellent verbal and written communication skills.
Must be flexible and able to quickly adapt to changes and prioritize tasks/responsibilities.
Strong PC skills with Microsoft Office suite of products-MS Word, Excel, Access, Outlook.
Success in this position requires the ability to manage multiple responsibilities efficiently, proficiency with a wide array of systems and applications, the ability to be analytical and decisive while understanding the impact decisions have to a customer, a victim and to the corporation.
Alternate Location: US-Colorado-Broomfield
Requisition # : 215587
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.