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CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

Join a team where you hold the future of CenturyLink in your hands! Through thought leadership, innovation, and end-to-end program management, drive the way businesses communicate. You will be leading teams to develop services utilizing industry leading technologies across one of the largest networks in the world.

The Lead Product Development Manager/Product Architect is a highly specialized position within the Portfolio Product Development (PPD) organization and has two primary responsibilities: Product Architect and Product Development Manager for cross-product development initiatives.

The Product Architect is responsible for supporting all new product development and product enhancement initiatives within the PPD organization by providing subject matter expertise on the structure and hierarchy of top level products, child products, features, components, and billable items that make up the company’s product offers. The Product Architect also assists product development project teams in the definition of systems requirements for Configure, Price, Quote (CPQ), Ordering and Billing systems requirements. The Product Architect maintains the Product Offer Portfolio and associated Product Offer Country Availability Matrix.

As Lead Product Development Manager, you will also be responsible for managing cross-product projects where product enhancements are common to and affect multiple products or portfolios. In this role you will leverage your program/project management experience and skillset to lead cross functional teams to deliver on-time, on-budget and inscope product portfolio objectives. This role requires adherence to prescribed stage-gate new product development methodology (including mix of rapid development and staged development based on program goals and deliverables), project management, change management processes, strong-communication skills.

Serving as a critical business leader in the on-going evolution of the company's products, services and solutions, the Lead Product Development Manager/Product Architect will establish relationships with key leaders from across the business and with external partners critical to the success of programs, including but not limited to direct interaction with individual contributors, manager, director, and vice president leadership.

Job Description

The Product Architect is a highly specialized position within the Portfolio Product Development organization that supports all new product development and product enhancement initiatives and is responsible for:

  • Product Architect SME supporting Product Management and Legal on product offer naming conventions, establishing specific product offer names changes

  • Product Architect SME supporting Marketing Segmentation on the classification of top level product offers by Market Segment, Marketing Family, and Product Family

  • Product Architect SME supporting all Portfolio Product Development (PPD) new product development initiatives for determining the product offer parent/child/attribute structure for establishing requirements for the quote and ordering systems.

  • Product Architect SME supporting all PPD core teams acting as liaison between Product Management and Billing for design of the Billing Component Matrix requirements and validating consistent data flow through systems from Quote, Order, to Invoice.

  • Product Architect SME supporting Product Management, Legal and Regulatory on the updates to the Product Offer Country Availability Matrix that defines availability, conditional availability, and restricted or prohibited countries.

  • Custodian of and ongoing maintenance of the Product Offer Portfolio Catalog Database

  • Align Product Offers across, InsideLink Corporate Intra-net, and

  • Establishment of a Graphical Product Architecture Library for association and linkage to Configure, Price, Quoting, and Ordering systems

Product Development Manager of cross-product development initiatives responsible for:

  • Meeting or exceeding committed business outcomes, including financial performance, customer experience and employee experience goals and objectives

  • Lead team(s) to the on-scope, on-time and on-budget delivery of Product Management's PD initiatives: new product introductions, product features/platform enhancements, related process improvement efforts, etc.

  • Liaison and leadership across/vertically throughout the Company to ensure relevant evolution of Core Solutions:

  • Key Interactions: Intake, Prioritization, Planning, Scheduling, Tracking, Delivery & Launch

  • Partner Organizations: Works consistently with Product Management, Business Process Implementation, Software Delivery Organizations, Innovation, Architecture, Engineering, Finance, Business Unit, Operations, Sales, Sales Overlay and other organizations as part of the planning, design, development, and launch of new products and services

  • Development Process: Identification of appropriate development process based on needs (Rapid Development to Staged Development)

  • Resource Management: Identification and solicitation for commitment of required core and extended resources

  • Knowledge & Leadership: Product Development is the COO of responsible solutions area, with intimate knowledge of business drivers, market dynamics, product requirements, solutions interoperability, supporting systems/processes/people jointly accountable for the success of business outcomes across enterprise (non-consumer) business units

  • Conflict Resolution/Celebration of Success: Identification and resolution of barriers to success for both milestone attainment and achievement of desired business outcomes

  • Maximizes the digital presence across the customer lifecycle (Learn, Buy, Get, Pay, Support)

  • Ensures the effective transition of strategic programs from ideation to development to lifecycle management, delivering on the identified minimum viable experience (customer and employee) standards


  • Stakeholder Leadership: Exerts level of influence in stakeholder relations in their immediate core team, defining optimal delivery timelines, directing the core team's activities, tracking performance and maintaining the team's alignment with other relevant programs and product portfolio goals. Serve as primary communicator across the core team, consistently reporting status, risks, and issues. Displays ability to resolve conflict and enforce roles and standards across the various core team members.

  • Thought Leadership: Provides leadership for short to mid-range product development planning. Serves as both a business and technical product expert in the product development area supported. Utilizes critical thinking and experience to vet through requirements and define optimal development approach for the specific initiative. Identifies product improvement opportunities, working collaboratively with stakeholders to define enhancements to improve quality, gain efficiencies and reduce cost of existing products. Acts proactively in solving challenges impacting the progress or success of a product development initiative. Leads efforts to prioritize and accelerate time to market. Relies on experience, judgment, and high-level business relationships to plan and accomplish goals. A wide degree of creativity and latitude is expected.

  • Communication: Demonstrates superior verbal and written communication skills and drafts communication plan specific for each product development initiative. Applies discipline in communicating program status proactively and frequently based on criticality of each project. Runs timely and structured meetings that include agendas, meeting notes, and action items. Exhibits solid presentation skills, utilizing appropriate tools to help get the message across.

  • Program Management: Program management is the essence of their job responsibilities. Define and actively drive that project per agreed-upon development and release plan. Administer product development process from Concept through Launch and Warranty. Conduct project scoping and impact assessment. Lead day-to- day project delivery activities. Responsible for managing accurate and complete project deliverables.

  • Portfolio Management: In certain cases, and depending on the product portfolio supported, the PDM may have overall product portfolio responsibilities. Leads portfolio planning sessions, provides timely updates and input for resource utilization modeling. Identifies ways to phase programs such that optimal path is taken to deliver business value or to accelerate time to market. Proactively resolves product portfolio roadmap conflicts or escalations when conflicts cannot be resolved without impact to other projects.


Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield

Requisition # : 205010

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.