CenturyLink Technician II - Voice in Broomfield, Colorado
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Technician II - Voice should understand Voice Network functions such as SS7 signaling or SIP protocols for Soft Switch or Circuit Switch Voice Platforms. With minimal supervision, performs tasks associated with the maintenance and installation and change of company voice network. With a solid understanding of telecommunications, the Voice Technician must have excellent soft skills when communicating via phone, email and in system ticketing notes. Have a working knowledge of Windows operating systems is expected.
· Escalates, for higher order support, to technical leadership and Management.
· Operate in multiple systems and databases as required.
Designs and provisions, voice circuits including both on-net and off-net basic routing network configurations.
Initiates capacity requests and tracks for completion based on deployment commit date.
Monitors, owns, drives, and resolves all problematic dependencies associated to customer orders to ensure customer commitment dates are met.
Validates orders for information accuracy based on internal company product ordering specifications.
Manages individual daily workload in alignment with revenue and customer commitments across multiple orders, systems and processes.
Interacts with others to achieve common goals and to foster a cooperative climate. Also works independently with regular supervision.
Provide excellent customer service to both internal and external customers.
Requires a highly motivated and solutions driven individual that desires to expand their knowledge, as well as exhibits creativity and originality
Adapts and thrives in a fast-paced, multi-faceted environment
Manages/facilitates issues to resolution
Demonstrated effectiveness to escalations/urgent-related matters
Knowledge of bandwidths from DS1 to OC192 and including ethernet VT1/STS configurations
Intermediate knowledge of Microsoft applications (Word, Excel, Outlook)
Reliable/Ability to work overtime as necessary
Strong written and verbal communication skills
Attention to detail and accuracy
Proven display of being energetic, positive, and having a customer-focused attitude
Team oriented - able to work well with others in a professional environment
Advanced problem-solving skills - ability to facilitate issue resolution
Experience in writing process documentation and implementation preferred
Basic knowledge of VoIP technologies
SQL and database knowledge helpful
Key competencies required: action oriented, customer focus, accuracy, ability to deal with change/ambiguity, drive for results, peer relationships, positive approach to issues, priority setting, problem solving, solid written and verbal communication.
High school diploma or GED required
2 years of college or technical school in electronics or telecommunications preferred.
Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols).
Strong analytical skills.
Strong verbal and written communication skills.
Ability to effectively prioritize workload.
Resourceful, innovative, and creative.
Ability to work extra hours as needed.
Potential to work 24x7 shift work, weekends and holidays as needed.
Must be willing to work on call via cell phone, including weekends or holidays to support customer escalations.
Alternate Location: US-Colorado-Broomfield; US-Pennsylvania-Coudersport
Requisition # : 200759
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.