CenturyLink Senior Sales Engineer in Charlotte, North Carolina

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Senior Sales Engineer is the technical lead on the account team, responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for CenturyLink’s full suite of products and solutions. Serves as account team technical lead for: Cloud, hosting, Virtualization, Security, Unified Communications, managed services and CPE solution design / engineering / consulting and proactively leverages other resources within the organization as need to address customer technology needs. The senior sales engineer is comfortable looking building relationships with customer technical resources once introduced.

Job Description

  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.

  • Alters the design as needed to result in the customer choosing CenturyLink Solutions including Managed Hosting Services, Cloud Virtualization, Outsourced Infrastructure Solutions (managed and un-managed), and specialized Enterprise application suites.

  • Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integrations.

  • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution and build relationships with customers.

  • Participates in strategic and tactical account planning.

  • Follows industry technology trends through self-study and formal training and shares that knowledge with customers and peers in the local branch and across the region.

  • Understands power, cooling and other environmental constraints on a client's outsourced infrastructure.

  • Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support and continues to grow relationships with other key resources in the organization.

  • Provides technical training and development support to the local branch.

  • Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers.

  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.

  • Creatively designs solutions for customers using the best mix of CenturyLink and vendor-partner products.

  • Builds relationships with customers by serving as the technical liaison for pre-sales to post-sales, with the goal of being the customer's trusted advisor.

  • Responsible for growing strategic product sales and revenue through proactive engagement with customers.

  • Participates in strategic and tactical account planning.

  • Requires a strong technical background in layers 1 through 7 of the OSI model and knowledge of the characteristics of various applications that ride over various networks

  • Participates in strategic and tactical account planning.

  • Engages with internal cross-functional teams to obtain required approvals of non-standard designs for customers and works with product management as a channel for customer feedback.

  • Determine client requirements and provide designs for Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites

  • Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure

  • Develop and grow technical knowledge base in Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites

  • Travel for customer and team meetings

Qualifications

Technical knowledge:

  • Managed Hosting Services, outsourced infrastructure solutions, networking technologies

  • Managed Hosting Services, cloud, virtualization

  • Data center infrastructure

  • IP routing and switching, Internet and MPLS-VPN architecture

  • Security and SD-WAN technologies

Minimum Qualifications:

  • Bachelor's Degree in Engineering or equivalent education and 6 + years of experience in sales engineering, systems engineering (Cloud, Hosting, Managed Services, Networking Services, Telephony, IP Networking Equipment), and/or sales

  • Strong knowledge of internetworking designs and their applications, to include Managed Hosting Services, Cloud, Virtualization, Outsourced Infrastructure Solutions (managed and unmanaged), Specialized Enterprise Application Suites, IP Subnetting and Complex Routing Techniques on LAN/WAN networks, IP Telephony, Security, Network Diversity Applications and other technical skills documented above

  • Consultative selling and customer questioning techniques in order to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team

  • Effective presentation, analytical, communications and customer relationship skills

  • Industry leading certifications preferred (Cisco, Juniper and others)

  • Proficiency with MS Outlook, Word, Excel, PowerPoint and Visio

  • Strong project management skills

  • Ability to work autonomously on multiple projects and associated deliverables

  • Time management skills are a critical requirement

  • Must have a valid Driver's License with satisfactory driving record.

Preferred Qualifications:

  • Business and technical requirements discovery

  • Ability to craft a solution based on business and technical requirements

  • Strong written and verbal communication skills

  • Strong presentation skills

  • Knowledge of premise-based communication (data, video, voice) equipment

  • Managed solution and solution-based selling

  • Data center infrastructure and Cloud

  • Pre-sales design and implementation expertise LAN/WAN services

  • Knowledge / experience Voice and VoIP technologies and products

#LI-POST1

Alternate Location: US-North Carolina-Charlotte

Requisition # : 188010

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.