CenturyLink Sales Support Associate - Global Accounts - West - Chicago, IL in Chicago, Illinois

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Responsible for supporting the sales organizations in resolving questions and issues related to systems, applications, and processes. Responsible for managing a ticket queue which will require resolving questions and issues, first hand and/or engaging the appropriate fix agents for resolution.

Job Description

Knowledge, Skills or Abilities-

  • Must be able to work well in a team environment.

  • Demonstrate flexibility to adapt to quickly changing business environment and varying priorities.

  • Possess excellent verbal and written communication skills.

Preferred qualifications/experience:

  • Experience with quoting/ordering processes & systems which include Siebel, Clarify, Pipeline, and other legacy systems.

  • Experience with Remedy or other ticketing management systems.

  • Interested in helping to solve problems, answer questions and coach individuals on how to work within our existing systems and processes.

  • Highly professional and motivated.

  • Excellent organizational skills.

  • Keen attention to detail.

  • Self-starter with ability to multi-task effectively.

  • Understanding of networking (including Transport, IP and SoftSwitch).

  • Knowledge of sales processes is preferred.

  • Essential Duties- Answer calls via a phone queue and track work through a ticketing system.

  • Assist in maintaining and creating reference resources and materials for internal team consumption.

  • Partner with IT and Product Management resources to help identify gaps in system development and process documentation.

  • Provide system and process guidance to North American sales reps with regard to quoting activities.


Basic Qualifications Minimum skills required to perform in this role.

  • High School Diploma or GED and relevant job experience with similar essential duties.

Preferred Education, Skills and Experience

Education and Experience

  • Experience: 5+ yrs

  • Education Level: Bachelor's Degree

  • Field Of Study: IT/Business Adminstration

Alternate Location: US-Illinois-Chicago

Requisition # : 181710

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.