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CenturyLink ACTIVATION TECH III in DUBLIN, Ohio

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

***2ND SHIFT POSITION***

Activation Technician 3 has extensive knowledge of various DATA products and services including: Ethernet, GPON, Enhanced/VPN Extension, iQ+ Financial, and CTS2CTL conversions. Is able to proficiently complete all aspects of the DATA product activation/conversion. Is responsible for providing "one call resolution" to customer reported installations. The incumbent works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.

Job Description

  • Able to maintain the highest levels of subject matter expertise in all aspects for Customer Activations.

  • Able to demonstrate sound judgment and utilize past experience to solve complex, non standard issues.

  • Able to exhibit and promote corporate unifying principles.

  • Promote a customer focused environment by meeting the needs of external and internal customers.

  • Able to lead by example

  • Able to maintain a high quality of work in a fast paced work environment

  • Shows high level of initiative and has a strong desire to learn

  • Has a constant drive to improve production revenue, being able to quantitatively and qualitatively gauge and justify improvement priorities

  • Able to take leadership role for special projects and extra work assignments

  • Has exceptional attention to detail

  • Team focused to foster team work and a collaborative work environment

Qualifications

Qualifications

  • Experience working with software and hardware tools to remotely identify & diagnose WAN problems.

  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.

  • Has ability to understand and isolate physical layer problems.

  • Applies excellent customer service

  • Understand and apply standard trouble shooting techniques

  • Demonstrate proficiency with trouble ticketing application as well as other internal tools

  • Strong knowledge of all DATA products including Enhanced, VPN, CTS2CTL conversions.

  • Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests.

  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits.

  • Understanding of BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.

  • Ability to work off hours.

  • Associate degree or 3 + years of related work experience.

  • Knowledge of TCP / IP.

  • Knowledge of routing protocols

  • Knowledge of VPN principles

  • Experience with basic commands in Cisco, Juniper, Alcatel and Adtran routers

  • Understanding of DNS

Alternate Location: US-Ohio-Dublin

Requisition # : 210602

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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