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CenturyLink Planner II - Access Assurance - Dublin, OH or Denver-area, CO in DUBLIN, Ohio

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

The Planner II is responsible for NetEx cost management/margin improvement, handling jeopardy/capacity case resolutions, fielding ad hoc inquiries, and performing analysis and executing on changes in the areas of:

  • Access Assurance Program Sup0port

  • Local Access NetEx Reduction Target of $12M+ annually; including reporting of achieved NetEx reduction to target

  • Negotiation and communication with internal stakeholders and third-party access providers

  • Follow-through on changes to ensure they were successfully implemented

  • Root cause analysis to drive efficiencies and improvements in quoting, order entry and service delivery systems, tools and processes

Job Description

  • Investigate/negotiate and implement improved cost structure for local access to drive margin improvement activities

  • Jeopardy/capacity case resolution for issues with pricing, interconnect capacity, data integrity, special construction and searching for alternatives when protracted off-net vendor intervals are encountered

  • Field ad hoc inquires involving third party (off-net) access

  • Analyze data and impacts to processes in response to inquiries / business problems

  • Other projects/duties as assigned


Basic Requirements:

  • Minimum 3 years related experience

  • Working knowledge of Provisioning, Sales, CCM and Order Entry processes/workflows

  • Strong accountability and ownership skills, including strong follow-through skills

  • Previous experience working with directly with sales/AD’s/CCM’s

  • Proven ability to solve complex analytical challenges, independently analyze information, and make recommendations/complex decisions based on analysis

  • Superior collaboration skills, demonstrated ability to develop strong interdepartmental relationships

  • Embrace change, communicate in all directions, and pursue continuous learning opportunities

  • Ability to multi-task, set priorities, be detail-oriented, and meet deadlines with minimal direct supervision

  • Very strong verbal and written communication skills

  • Proficient with MS Outlook, Excel, Word, and PowerPoint

  • Required systems knowledge: OMC, PRO, IFO, Scenario Manager, and ROC

Preferred Qualifications:

  • Expert level knowledge of local access technologies

  • Expert knowledge of:

  • Affiliate and third party local access, including NetEx costs and third-party vendor contracts

  • COG process

  • Sales, OE and/or service delivery processes/workflows

  • Expert level knowledge of MS Excel, including the use of advanced data evaluation techniques

  • Preferred systems knowledge: COMET, Access Assurance Tool, EON, RSI, ASRI, AMS, Siebel, Pipeline, CAT, iSE, GLM, CPO, SWiFT, Netbuild, ROC and LattisPro


Associates or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Ohio-Dublin

Requisition # : 212063

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.