CenturyLink Planner II in DUBLIN, Ohio
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Analyst is responsible for directly supporting programs that drive NetEx cost management and overall margin improvement on post-sales orders. Responsibilities also include fielding ad hoc inquiries about local access, driving efficiencies to current processes, and performing analysis in the areas of the Build vs. Buy and Access Assurance programs at CenturyLink.
Perform queue-based work to yield margin improvement opportunities for post-sales orders, specifically for the Build vs. Buy and Offnet-to-Offnet margin improvement programs
Support post-sales processes on large customer deals to drive margin improvement activities
Develop and implement additional programs to achieve margin improvement of $12M+ annually
Root cause analysis to drive efficiencies and improvements in sales quoting, order entry and service delivery systems/tools and processes with respect to off-net access
Analyze data and impacts to processes in response to inquiries / business problems
Other projects/duties as assigned
Minimum 3 years related experience
Knowledge of CenturyLink National Network Provisioning, Planning, Local Access Pricing, and Order Entry processes
Demonstrates strong accountability and ownership skills, including strong follow-through skills
Proven ability to independently analyze information and make decisions based on analysis
Leverage strong collaboration skills, including development of interdepartmental relationships
Embraces change, communicates in all directions and is a continuous learner
Ability to multi-task, set priorities, maintain a high level of attention to result integrity, be detail-oriented, and meet deadlines with minimal direct supervision
Proficient with MS Outlook, Excel, Word, and PowerPoint
Very strong verbal and written communication skills
Working knowledge of Salesforce/SDP, Pramata, Product Pricer/Lightspeed, QProvisioner, and CORE
Expert level knowledge of all local access technologies
Expert knowledge of affiliate and third party local access, including NetEx costs and third-party vendor contracts
Expert knowledge of sales, order entry, CCM, and/or provisioning workflow, systems, and processes
Working knowledge of the COG/CNDC and/or DSR processes for local access
Expert level knowledge of MS Excel, including the use of advanced data evaluation techniques
Expert knowledge of Salesforce/SDP, CORE, LIMS, Coastal, Product Pricer/Lightspeed, and QProvisioner
Working knowledge of the Hermes tool (CCM/FEPS process)
Bachelors or Equivalent
Alternate Location: US-Ohio-Dublin
Requisition # : 212063
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.