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CenturyLink Senior Planning Engineer in DUBLIN, Ohio

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

The Sr. Engineer (VoIP/Contact Center Network Planner ) plans and manages all network elements and facilities using input from forecasts, equipment utilization trends, technical and engineering requirements, input from other departments, and budgetary considerations associated with CTL network demand and requirements.

Job Description

  1. Responsible for monitoring, timing, sizing, and estimating network augments, migration and consolidation associated with Centurylink’s contact center platforms.

  2. Monitors and anticipates capacity requirements in the network using available capacity utilization and forecast information including network inventory data, strategic planning data, growth trends and standard architectures, models and configurations

  3. Creates jobs, determines funding requirements, participates in developing vendor requirements and works with vendor management to insure proper network element hardware, software and support meet objectives and works with project management and engineering to insure on-time in delivery, installation and turn-up of deployed network elements.

  4. Verifies that all required databases are updated upon job completion.

  5. Responsible for ensuring Strategy and Development provides architecture and handover documentation for network deployment including performance and capacity threshold monitoring capabilities.

  6. Works with external vendors and internal customers on creating hardware and software solutions for network element replacements, augments or consolidations.

  7. Assess and provides input to large customer deals to insure network can support impacts.

  8. Liaison between Network Planning and Engineering, Vendor Technology management, Operations, Product, Sales, and Strategy and Development teams.

  9. Supports and defines capacity requirements for transitioning to a cloud based infrastructure, using AWS, for federal CC applications. The Sr. Planning Engineer will assist in developing a new mode of operation for capacity management in this environment.


  1. Bachelor's degree or equivalent education and relevant experience

  2. 6+ years of related experience

  3. In depth knowledge of all aspects of TDM, Voice networks, VoIP, IP routers/switches, and capacity performance standards

  4. General and/or specific knowledge of TDM and VoIP networks deployed within Centurylink’s voice network

  5. General telecommunications knowledge

  6. Proven ability to handle moderately complex planning/engineering assignments without direct supervision

  7. Proficient in Microsoft Office Suite specifically Excel and Access


Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-Ohio-Dublin

Requisition # : 211541

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.