CenturyLink SUPV SERVICE DELIVERY - WHLSL in Dublin, Ohio
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
This is a mid-level Supervisor position responsible for managing a team of Technical Project Coordinators responsible for the order entry of strategic products. The Supervisor coaches/manages the specific work functions/processes performed by the employees.
Handles the daily management and supervision of 16-20 employees
Participates in staffing process – recruits, hires and develops team
Handles sales/customer escalations
Maintains production levels by setting goals for team members
Creates a positive work environment
Drives reduction in cycle time, focuses on order accuracy, builds partner relationship with sales channels and a positive experience for our customers
Seeks to continually improve work methods and results individually and for the team
3-5 years of experience
Previous background in a business to business customer care center
Knowledge of QCC Process and Systems
Strong leadership, communication skills (oral and written), customer service, analytical, problem solving, conflict resolution and interpersonal skills
Proficiency with Excel, PowerPoint and Word
Positive, Can Do Attitude
Previous coaching experience
Self-starter that takes action beyond specific, explicit job responsibilities and assignments
Able to work under pressure to meet goals and deadlines
Must easily and effectively relate and communicate with a wide range of management levels
Alternate Location: US-Ohio-Dublin
Requisition # : 208359
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.