CenturyLink SUPV SERVICE DELIVERY - WHLSL in Dublin, Ohio

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Job Overview:

This is a mid-level Supervisor position responsible for managing a team of Technical Project Coordinators responsible for the order entry of strategic products. The Supervisor coaches/manages the specific work functions/processes performed by the employees.

Job Description

Job Responsibilities:

  • Handles the daily management and supervision of 16-20 employees

  • Participates in staffing process – recruits, hires and develops team

  • Handles sales/customer escalations

  • Maintains production levels by setting goals for team members

  • Creates a positive work environment

  • Drives reduction in cycle time, focuses on order accuracy, builds partner relationship with sales channels and a positive experience for our customers

  • Seeks to continually improve work methods and results individually and for the team


Minimum Qualifications:

  • 3-5 years of experience

  • Previous background in a business to business customer care center

  • Knowledge of QCC Process and Systems

  • Strong leadership, communication skills (oral and written), customer service, analytical, problem solving, conflict resolution and interpersonal skills

  • Proficiency with Excel, PowerPoint and Word

  • Positive, Can Do Attitude

  • Previous coaching experience

  • Self-starter that takes action beyond specific, explicit job responsibilities and assignments

  • Able to work under pressure to meet goals and deadlines

  • Must easily and effectively relate and communicate with a wide range of management levels

Alternate Location: US-Ohio-Dublin

Requisition # : 208359

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.