CenturyLink Customer Data Technician - Kearns, UT in Kearns, Utah

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Job Description

  • Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet, SONET and emerging technologies.

  • Conducts tests associated with the installation, repair, turn-up of designed circuits that include ISDN, DS0 – analog and digital, DS1, DS3 and optical circuits.

  • Performs test, turn-up, and repair of Pair Gain, DLC and Optical systems.

  • Troubleshoot customer circuits, network components, and infrastructure from the customer’s premise up to the Central Office frame, complete final testing and resolve all customer issues and problems, insuring customer satisfaction before closing job.

  • Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services. Utilize various testing devices such as the TB2000, TB5800, HST3000, OTDR, Light Meter, Volt-Ohm-Meter, EXFO FTB-1, other metallic and optical measuring devices.

  • Ability to analyze circuit diagrams, OWDDOC, schematic drawings, Engineering prints and plant maps to locate splices, isolate repairs in buildings, aerial or buried plant.

  • Utilize an OTDR to locate fiber failures and fusion splicer to conduct basic fiber repairs.

  • Have a knowledge of WFA DO & C and TIRKS. Be able to identify critical dates such as plant test dates, due dates and the circuit design information needed for installation and repairs.

  • Interfaces with other work groups such as testers, engineering, construction and contractors to ensure that committed service test dates and times are met, and to test the integrity of service prior to customer release.

  • Must be able to work independently with minimal or no supervision, observe all Safety rules and regulations, work from ladders on poles exceeding 18 feet, and participate in the YOUCAN sales program.

Qualifications

  • At least six (6) months of experience within the last five years installing and repairing design services and optical equipment including but not limited to ISDN, DS0, DS1, DS3, GPON (IP Connect), SONET, other optical services and Ethernet services up to 10Gig for business customers.

  • Experience maintaining/repairing and testing copper cable and/or fiber optic cable in an underground, aerial, or buried environment.

  • Experience working with Ethernet and associated CPE (Customer Provided Equipment).

  • Experience installing-maintaining Cisco 3750 and CIENA 3916-3960, 5142, ADTRAN 1148,1248, 5004 and associated vectoring infrastructure, TA5000 and CALIX E3 and E7/C7 equipment

  • Knowledge of Basic electricity as it relates to telecommunications including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements.

  • Working knowledge of test equipment (e.g., Laptop, Sidekick, Volt-ohm meter, Transmission Measuring, Light Meter, OTDR, HST3000, TB6K ) sets or comparable testing equipment and other basic hand/power tools.

  • Experience in end to end telephony of copper and fiber technology in various environments indoors and outdoors in all-weather situations. Requiring working aloft or in confined spaces.

  • Experience using various computer systems (e.g. Windows, WFA, Fireworks and Bidmaster), reading engineering prints and diagrams.

  • Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds.

  • Requires state drivers’ license and current satisfactory driving record.

  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

  • Ability to meet standards of security investigation, if required.

  • Employees are required to work varying tours and hours, including possible mandatory overtime, pager duty, weekends and holidays.

Preferred Job Qualifications:

  • Education: Associates Degree or higher in Telecommunication/Electronics or related field of studies

  • Three plus years recent experience in field as a CDT/COT technician.

  • Extensive EoC and Metro E, DLC experience.

  • Experienced and/or training in Fiber Optic systems, transmissions and protocols to include installation, maintenance and troubleshooting.

  • Extensive Calix E7 and C7 experience with installations, maintenance and troubleshooting.

  • Experienced with Adtran Ta5K and Ta3K systems and technologies with installation, maintenance and troubleshooting.

  • Excellent working knowledge of GPON and Troubleshooting Fiber services.

  • Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.

Education

Alternate Location: US-Utah-Kearns

Requisition # : 210475

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.