CenturyLink Operations Technician 2 in Linthicum, Maryland

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

CenturyLink has an opening for an Operations Technician II in the Dedicated Network Operations Center (DNOC) located at the Social Security Administration’s National Computer Center in Woodlawn, MD. The DNOC provides 24x7x4 on-site dedicated support and trouble resolution for the Social Security Administration’s premier MPLS backbone and IP product lines. .

Job Description

The Operations Technician II provides proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The Operations Technician 2 also coordinates and monitors dispatches, provides technical assistance to field maintenance personnel and tracks ongoing and higher level troubles. The Operations Technician 2 also manages escalations and provides documentation related to network troubles. The technician works exclusively with SSA personnel, LEC technicians, 3 rd party vendors, and other internal CenturyLink groups


The ideal candidate will have experience in the following:

  • Wide Area Networking monitoring, maintenance, & troubleshooting

  • Basic knowledge of troubleshooting issues on a MPLS network.

  • Troubleshooting TDM and Ethernet circuits

  • Basic knowledge of IP architecture

  • Basic knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems

  • Routing protocols to include BGP

  • Router operations & configurations of Cisco, Juniper, and/or Alcatel routers

  • Hardware configuration and installation

  • Working with local exchange carriers

  • Working in a 24x7 NOC

  • Trouble ticketing applications

The desired candidate should possess the following:

  • The desire to work in a complex and fast-paced 24x7 call center.

  • A high level of proficiency with trouble ticketing applications

  • A high level of proficiency with network monitoring and trouble diagnoses tools

  • Excellent customer service and communication skills

  • Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.

  • The ability to articulate in both written and verbal methods of communication

  • The ability to work with minimal supervision

  • The ability to work off hours/on call and during holidays.

  • Experience with basic commands in Cisco, Juniper, and/or UNIX commands


Bachelors or Equivalent in Computer Science or Information Systems

Alternate Location: US-Maryland-Linthicum

Requisition # : 193615

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.