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CenturyLink Manager, Network Optimization in LITTLETON, Colorado

About CenturyLink

CenturyLink (NYSE: CTL) at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Access Planning at CenturyLink is a forward-looking, proactive business management domain that maintains control and manages intrinsic risk associated with a multi-billion-dollar annual Network Expense (NetEx) liability. The principle goal of the Access Planning team is to maintain an efficient network that enables revenue while maximizing profit margin and cash flow. Access Planning utilizes an array of techniques to deliver on this goal.

The Optimization Operations arm of the Access Planning team executes on strategy provided by the Network Planning and Access Management (NPAM) leadership team to deliver on CenturyLink NetEx, capital and operating expense, and revenue enablement objectives. This scope includes physical and contractual optimization of NetEx monthly reoccurring cost, off-net vendor aggregation facility capacity management, general ledger expense and budget management, market health assessments and management plans, physical optimization of off-net services in support of non-NetEx business drivers, and resolution of capacity and routing constraints to enable revenue.

The Infrastructure Optimization manager position reports to the Sr. Manager, Infrastructure Optimization in the Optimization Operations team. The primary focus of the Infrastructure Optimization domain is planning and project preparation of off-net optimization opportunities when NetEx is not the primary business driver. The optimization funnel in the Infrastructure domain is driven by demand from off-net access vendors themselves and internal CenturyLink stakeholders including Corporate Real Estate, Carrier Relations, Metro/IP/Transport Planning, Voice Planning, and others. The scope of this domain includes creating actionable optimization work packages, surveilling and performing expectation management of optimization work packages through the implementation process, and financial reconciliation of optimization operational actions This leader will manage, lead, mentor, and inspire a team of frontline telecommunication off-net access specialists who deliver on the corporate optimization objectives.

The position requires exceptional interpersonal skills, verbal and written communication skills, a high comfort level with dynamically shifting priorities, experience leading telecommunication professionals in the off-net access domain, and a curiosity and willingness to not only solve business problems but identify new business opportunities to drive profit margin and cash flow. Ideal candidates will possess a strong command of telecommunication network operations and capacity management principles in IP, transport, and voice domains. This position includes regular communication and interaction with multiple layers of CenturyLink leadership up to and including the Senior Vice President layer.

Job Description

  • Build and maintain a high-performance team:

  • Hire and retain talent in the correct roles

  • Set team and direct report performance management goals, monitor progress, and provide monthly feedback

  • Delegate and hold direct reports accountable

  • Empower direct reports to make decisions, act, and take appropriate risk

  • Exemplify CenturyLink’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)

  • Deploy and oversee network cost saving strategies to deliver on monthly and annual performance budgets and targets

  • Manage internal and external expectations of financial and operational activities

  • Collaborate with peers, partners, and stakeholders to refine and enhance existing process and/or develop new processes to deliver on business objectives

  • Collect, organize, and analyze data to assess operational process and financial performance

  • Execute on the corporate optimization operational strategy

  • Maintain a bottom-up, circuit level forecast of operational actions and financial impacts

  • Other duties as assigned



  • Bachelor’s degree with 4+ years of professional work experience

  • Minimum of 3 years of work experience in the telecommunications domain

  • Minimum of 2 years of work experience in the off-net access domain

  • Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment

  • Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation

  • Exceptional ability to work effectively in groups with disparate priorities and operational targets

  • Demonstrated ability to influence and collaborate across organizational boundaries

  • Excellent interpersonal, verbal and written communication skills

  • Comprehensive command of telecommunication circuit mediums, enabling equipment infrastructure, and access cost structures

  • Strong background in expectation management and forecasting

  • Exceptional analytical skill and business acumen

  • Above average Microsoft Office application skills, specifically in Excel and PowerPoint

  • Team player with a passion for service

  • Prior experience leading others through change


  • Bachelor’s degree fields of study including Engineering, Computer Science, Data Science, Economics, Finance, or Accounting

  • Master’s degree in Engineering or Business Administration or equivalent

  • Project Management Institute (PMI) project management certification

  • Lean/Six Sigma belt certification

  • 3+ years of work experience in the off-net access domain either in a Planning, Project Management, or Carrier Relations role

  • 1+ years of work experience in transport, IP, or voice network domains

  • 1+ years of work experience in people management

  • Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation

  • Prior experience developing goals and objectives to drive behavioral patterns leading to desired operational results

  • Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives

  • Prior experience developing business cases to optimize off-net access costs and capabilities

  • Expertise in modeling and sensitivity analysis of telecommunication capability and expense optimization strategies


Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Colorado-Centennial; US-Louisiana-Monroe; US-Ohio-Dublin; US-Oklahoma-Tulsa

Requisition # : 212756

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.