CenturyLink Service Assurance Technician in Littleton, Colorado

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

  • Provides Tier 1 support for DS, CO, and Local Network Organization.

  • Monitor, survey, and analyze IOF alarms.

  • Event correlation.

  • Perform remote testing, isolation and restoration of DS1 and above services including SONET, DWDM and COSP Technologies using various software applications.

  • The NFC interacts with the GEMC, CO techs, field techs, FAA, and NMA database groups.

Job Description

  • Employees are required to work varying tours and hours including possible mandatory overtime, weekends, and holidays depending upon employee skills, abilities, and the needs of the business.

  • This center is open 24 hours a day, 7 days a week.

  • Required to work autonomously with little or no supervision.

  • Required to work in a team environment and participate in quality and process improvement teams.

  • Required to make informed decisions with or without direct input from management and Tier II support where appropriate.

  • Employees will interface with internal customers.

  • The physical work environment will be made up of a workstation and telephone.

  • May perform the same job tasks many time a day.

  • May use telephone or headset for long periods of time.

Qualifications

Basic Qualifications:

  • Experience with Network and Equipment.

  • Candidate will have experience with the following systems: NMA, TIRKS, WFA/C, INTAS, View 1, INM.

  • Proven experience in an extremely detailed environment where following explicit processes is a paramount to the success of your responsibilities.

  • Proven troubleshooting skills of investigation and resolution.

  • Candidates with a testing or design background are encouraged to apply.

  • Able to perform under pressure.

  • Provides status to various levels of Management.

  • Must understand DS1, DS3, SONET, DWDM technologies.

  • Excellent Communication skills.

  • Requires high degree of speed and accuracy.

Preferred Qualifications:

  • Expert level (2+ years) experience with the Network and corresponding Equipment

  • Desirable candidate will have expert level experience with each of the following systems: NMA, TIRKS, WFA/C, INTAS, View 1, INM.

  • Previous testing experience with DS1+circuits and alarms.

  • Previous IOF Maintenance experience.

  • Experience with various vendor’s equipment – Tellabs/Coriant 7100, Infinera, Fujitsu, Nortel, Cisco, Ciena, and Infinera.

Alternate Location: US-Colorado-Littleton

Requisition # : 187422

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.