CenturyLink Manager Provisioning I in London Docklands, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The EMEA IP Service Activation Provisioning Manager is accountable for managing the daily activities of the team responsible for the END-to-END delivery (design, configuration, test and turn-up) of complex managed/unmanaged IP solutions across the EMEA region. Respond to and implement customer/internal escalations, ensure the team meet their objectives and also forecast and deliver against EMEA Revenue targets.

Grade P4.

Job Description

  • Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanour, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.

  • Driving of revenue growth and profitability through the delivery of industry leading end-to-end intervals across IP product sets.

  • Ensuring effective management of the daily end-to-end provisioning activities, providing forward planning, and resource scheduling.

  • Undertake Performance Management of the team and to provide regular reports on efficiency, productivity, and developments of the team to management.

  • Co-ordinate with other managers to stream line processes and procedures within the delivery life cycle to improve lead times.

  • Working cross-functionally with the management of internal customers/dependency team to improve current service levels.

Qualifications

  • Demonstrated ability to ensure direct reports deliver against forecasted revenue.

  • Thorough understanding of IP services protocol suite and the provisioning and troubleshooting of customer services on an IP network.

  • Knowledge and experience of RIPE policies and procedures a plus.

  • Experience managing escalations with minimal senior management intervention required.

  • Understanding business strategy, IT systems, and Service Delivery processes highly desired.

  • Business Process Management (Six Sigma, TOC, Ops Science, etc.) experience a plus.

  • Ability to adapt to a dynamic, fast-paced and ever-changing environment.

  • Excellent interpersonal, verbal and written communication, and problem-solving skills.

Education

Alternate Location: UK-London-London Docklands

Requisition #: 195510

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/