CenturyLink Provisioning Technician 4 in London Docklands, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Working as a member of the EMEA Transport team, the EMEA Wavelength Provisioner will be responsible for the design, test and deployment of European and transatlantic customer transport orders across the CenturyLink Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.
Design and test network deployment utilising the various tools and Platforms at all Transport levels, also including dark fibre and co-location services traversing CenturyLink’s Transport Network.
Manage implementation of customer, orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
Ensure the veracity of customer service designs by completing CenturyLink standard testing/customer specific testing over both Level 3 network elements and third party leased components.
Plan and execute service migrations from acquired legacy networks or customer requested changes. Implement disconnection of cancelled leased dark fibre and co-location services and communicate disconnection requirements to third party capacity providers.
Ensure Customer Satisfaction is maintained at all times by achieving delivery targets.
Identify chronic failures and implement relevant service improvement plans to ensure a long term resolution of these failures.
Maintain and manage highly accurate Transport and Dark Fibre Inventory in the various databases utilised for recording Network Inventory.
Undertake additional responsibilities - user testing, large/small project responsibility and liaison with architecture and engineering teams to support new product & technology launches.
Technical experience of SDH/PDH/DWDM/SONET Products within a large Telecommunications Service Provider.
Applicants should have extensive knowledge of DWDM/ETHERNET/SDH/SONET principles and network architectures and be fully conversant with performance measurement/testing techniques using both transmission equipment features and protocol analysers.
Experience of interfacing with internal teams for dependency resolution such as Operations, Planning, Product & Sales organisations.
Experience at working within a high volume quick delivery Provisioning Organisation
Experience on at least 3 of the following systems is desirable:
Infinera DNA, DTN-X.
Huawei 3800 6800 ONS (U2000 Management platforms desirable).
Alternate Location: UK-London-London Docklands
Requisition #: 197610
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/