CenturyLink Engineering Support Associate in London, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Job Detail – Engineering Support Associate
Supports the sales engineering team by undertaking projects and workflows that enable primary sales engineering staff to maintain focus on the highest revenue generating activities while providing support for and identification of additional revenue opportunities.
% of Time
Create simple and routine quotations for Hosting and Network requests, working closely with the account Sales Engineer’s/Solutions Architect’s and Territory Support Managers.
Create and manage post-sales engineering packages (Technical Documentation) to assist in client implementation and further enhance the Company's customer experience and delivery.
Provides technical audits in support of identifying revenue generating opportunities.
Provides process management and customer engagement for low revenue generating engineering tasks that are fundamental to a positive customer experience.
Helps primary account Sales Engineers and Solutions Architect’s to further their contributions to the Company’s financial success.
** The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required, by management.
Degree or equivalent
Field of study;
Engineering, Technical or similar
Other Job Requirements
Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.
Technical Skills: Basic working understanding of voice/data/internet applications, communications or hosting technologies, and network or hosting design. Basic understanding of technical terminology related to company products and services. Requires some general awareness/knowledge of voice and data communications equipment, computer servers, switches and firewalls. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills.
Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Computer Skills: Intermediate MS Office Suite knowledge and usage. Ability to learn internal company systems, such as SalesForce.com, Big Machines, Siebel, Granite, and Network Engineer.
Business Acumen: Must have a basic understanding of company financial measures. Must have an basic understanding of telecommunications and Managed Hosting Services industry and sales cycles.
Ability to travel as needed (Approx. 10%).
Alternate Location: UK-London-Fleet Place
Requisition #: 199335
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/