CenturyLink Security Technician I in London, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

A role within the Global Security MSS SOC organisation responsible for operation, maintenance, and monitoring of network hardware and related control software providing a variety of managed security customer services.

Performs Event Management functions IT Service Management), monitoring, detection, and triage of security events and alerts in Splunk monitoring systems for all Global Security customers.

Ingress, implementation and egress of customer trouble and change requests for managed premise, cloud, NextGen UTM firewall, MDDoS and Threat Intelligence products.

Job Description

Monitoring, triaging and responding to SIEM alerts for customer security events. Investigating and resolving outage scenarios on firewall and DDoS products. Researching and implementing customer generated change requests for firewall and DDoS products

Creating incident cases and escalating to superordinate teams in accordance with time and severity-based

Responsible for operation, maintenance, and monitoring of network hardware and related control software providing a variety of customer services. Observes and controls the status and performance of all security components of company products and services.

Performs tasks associated with the installation, turn up and maintenance of CenturyLink security infrastructure.


Education to A-Level standard, with bias in Information Security, Information Technology, or related field.

Experience as a Technician in a telecommunications / physical and network security environment

Preferred firewall certifications / qualifications with Fortinet, Arbor and training / experience with Radware

Demonstrated proficiency exercising a sound depth and breadth of technical subject knowledge

Must be UK resident able to satisfy UK Government mandated criteria to obtain and retain specific vetting status at one of several levels of clearance – for example BPSS / SC. Additionally, must qualify for any specifically mandated security clearances dictated on a per-customer basis, for example, Non Police Personnel Vetting Level 2

Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA A+, CompTIA Network+, or SANS GSIF.

Exceptional customer service skills

Ability to multi-task during events

Ability to communicate effectively with managers, customers and vendors on escalation status

Ability to manage technical workload and engage senior technicians and management as appropriate

Ability to maintain a solid working relationship including collaborative technical activities with peers

Competent writing and verbal communication skills required

Good analytical and problem-solving skills

Attention to detail with good organizational capabilities.

Ability to prioritize with good time management skills.

Ability to work shift work needed

Ability to work extra hours as needed


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: UK-London-London Other

Requisition #: 189712

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/