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CenturyLink Supervisor Region Operations - Mesa, AZ in MESA, Arizona

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Description

  • Leads and supervises a team of 15-20 union represented employees in support of POTS, I&R and Broadband field operations

  • Provides oversight for the provisioning and repair of residential, small business, GPON and Broadband customers.

  • Cultivates and maintains a partnership with union employees/ representatives and an understanding of the collective bargaining agreement and related articles to ensure ongoing compliance.

  • Responsible for performance management, quality and safety, ensuring work is completed in an accurate, timely and efficient manner.

  • Coaches performance against defined metrics and scorecard initiating improvement plans as needed

  • This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.

  • Will represent Century Link with customers and governmental agencies

  • Collaborates with the union to achieve a win-win working relationship.

  • Celebrates successes, appropriately uses rewards and recognition.

  • Motivates team for continuous improvement and achievement of maximum performance


  • Previous experience managing teams within a telecom technical environment.

  • Strong skills and experience in employee development to include training, coaching and mentoring in a union environment

  • Computer skills are required including Excel, email, Word, and legacy systems.

  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.

  • Working knowledge of the splicing and construction process for the telecommunication industry.

  • Working knowledge of Contractor relations.

  • Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.

  • Previous experience in a multi-tasking, result oriented position in a deadline focused department.

  • Bachelors degree or equivalent education and experience. Typically with 6+ years related experience.

Preferred Qualifications:

· 2+ years experience managing teams within a telecom technical environment.

· 2+ years experience with installation, maintenance, and repair of POTS and HSI.

· 2+ years experience with Excel, email and legacy systems.

Work Environment:

· Duty Management work will be scheduled on a rotation basis and pager duty will be required.

· Requires varying tours and hours including possible mandatory overtime and holidays.

· Must perform work with minimal supervision.

· Must be able to prioritize multiple projects and perform under pressure.

· Must negotiate timeframes for completion and meet critical deadlines.

· Must be willing and able to work with other coworkers to complete job assignments


Bachelors or Equivalent

Alternate Location: US-Arizona-Mesa

Requisition # : 211859

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.