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CenturyLink Cash Applications Specialist - Monroe, LA in MONROE, Louisiana

About CenturyLink

CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Responsible for managing and resolving move complex customer payment application and research related issues across all CenturyLink business units, as well as acting as key contact point for vendors, external customers, and internal or external business partners for general and escalated items related to these customers.

Job Description

Communication via telephone, email, fax or other resources from internal or external Small Business or Consumer customers and business partners.

Perform reconciliation on Small Business or Consumer customer accounts to determine outstanding balances.

Handle Small Business or Consumer escalated calls or other communications regarding payment posting issues.

May also be required to work Enterprise customer payment applications or payment investigations as needed by other teams.

Maintain current knowledge of CenturyLink’s policies and procedures.

Other duties as assigned.

Qualifications

High School Diploma and/or Associates Degree in Business Finance, Banking.

Minimum of 5 years financial, collections or customer service work experience.

Minimum of 2 years banking, finance or accounting related experience.

Experience in CRIS and Ensemble Billing Systems.

Strong customer service skills.

Ability to resolve escalated payment application or research issues for customers.

Ability to communicate with internal and external customers via telephone, email, fax or other communication resources.

Proficient PC application skills.

Ability to meet SLA requirements.

Adaptability to change.

Self-motivated

Ability to work flexible hours and possible overtime which may include Saturdays and/or evenings.

Preferred:

Associate degree or college business courses, particularly in the Accounting or other Finance related disciplines.

Alternate Location: US-Louisiana-Monroe

Requisition # : 215672

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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