CenturyLink Senior Contingent Workforce Analyst in Monroe, Louisiana

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Job Summary

CenturyLink is currently looking for a Senior Contingent Workforce Analyst who is a fully-qualified professional with a broad career level of understanding. This person provides data analysis to support, compile and report key information for operations and business objectives related to the Contingent Workforce program. Gathers and documents business requirements utilizing analytical skills. Conducts and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. Supports short and long term operational/strategic business activities by developing, enhancing and maintaining operational information and models. Develops and implements effective/strategic business solutions through research and analysis of data and business processes.

Assist the Contingent Workforce Program Manager with day to day activities in overall support of the Contingent Workforce program including holding discussions with internal management/sponsors, following up on their issues and concerns, and ensuring timely resolution.

Job Description

  • Gather and document business requirements

  • Work with MSP (Managed Service Provider) to implement VMS (Vendor Management System)

  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients

  • Communicate analysis and interpretation to appropriate audience

  • Collect historical data for use in forecasting and leadership recommendations

  • Work with MSP to deliver analytics, metrics and industry best practices to determine possible areas for improvement in the Contingent Workforce Program.

  • Identify trends that could have a negative impact on business. Work with Program Manager and MSP representatives to mitigate such issues

  • Conduct trainings, or ensure they are conducted by the MSP company (ad-hoc as well as preplanned), for management & internal contract labor sponsors to ensure compliance with workforce policies, processes, and the overall program

  • Develop and maintain interdepartmental relationships leveraging their business knowledge to improve resource utilization and overall process improvement related to workforce management strategies

  • Work closely with key business unit contacts, management, MSP contacts, and VMS contacts to garner feedback, help with internal customer issues, ensure SLA & KPI compliance, etc.


  • 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

  • 2+ years of business analytics and contingent workforce management experience within technical organization

  • Strong organization skills, attention to detail and follow through

  • Exceptional communication skills with ability to influence effectively

  • Strong experience and skill with complex Microsoft Excel. SharePoint and Microsoft Access utilization

  • Experience in analysis of business process and workflow and providing an evaluation, benchmark and/or process improvement recommendations

  • The confidence and ability to interact with senior business leadership and communicate contingent workforce program goals

  • Demonstrated problem solving capabilities and experience with managing provider relationships with Key Performance Metrics and Service Level Agreements

  • Proven ability to influence stakeholders at multiple levels while building and maintaining effective relationships and partnerships with key stakeholders

  • Ability to adapt to a fluid, unstructured environment and ability to produce results with little supervision


Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-Louisiana-Monroe

Requisition # : 185228

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.