CenturyLink Technical Support Technician - Business Repair in New Century, Kansas
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
CenturyLink is seeking upbeat customer service contact center representatives to assist current small business high-speed internet customers with service–related issues, including hardware and software configurations. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success. This is a full-time, contact center position.
Works with small business customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues.
Walks customers through common hardware and software configurations to maximize service functionality.
Provides solutions for customer repair problems or formulates trouble reports.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to Tier 2 Technical support when needed.
Outbound calling for special channel projects and upselling CenturyLink data products and services.
Requires customer contact and the ability to effectively communicate over the phone with small business customers.
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
Demonstrated interpersonal communication skills for communicating with customers.
Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
Experience with common internet software is preferred.
Six months experience in technical support, customer service, help desk, and/or contact center preferred.
High School Diploma or Equivalent
Alternate Location: US-Kansas-New Century
Requisition # : 194829
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.