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CenturyLink Operations Technician I in NORCROSS, Georgia

About CenturyLink

CenturyLink (NYSE: CTL) at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

This position is a technician for customer/company network systems installation and/or maintenance activities.

Job Description

  • Monitors network operations and resolves routine network monitoring problems, Monitors network performance, and resolves routine trouble tickets

  • Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment

  • Maintains a commitment to safe practices and holds others equally accountable

  • Maintains and supports IP infrastructure updates all systems and databases with careful attention to detail

  • Performs both internal and external escalations on all hardware and software failures and all data related outages

  • Processes new activations, disconnects, and migrations of customer services

  • Ability to work in a team environment and communicate with customers in a professional manner

  • Knowledge of OSI model, working knowledge of IP, and classless Inter-domain Routing (CIDR)

  • Knowledge of Routing Protocols and hardware platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

  • Layer 2 and 3 Hardware and Software, plus Cisco IOS, ATM, Frame-Relay and Juniper, Juno OS, DNS, Radius, UNIX

  • Exposure to Network Design (LAN, WAN and ISP) and troubleshooting

  • knowledge of all Ethernet Topologies. #AF1

  • Coordinate and perform low to mid-level complexity migrations, operate in multiple systems and databases

  • Remain current on the latest data network technology through completion of required/recommended training and reading material

  • This position requires flexibility of different shift and days of the week


  • Associates's degree or equivalent education and related experience

  • 2-3 years of related experience

  • CCNA / CCNP preferred


Associates or Equivalent

Alternate Location: US-Georgia-Norcross

Requisition # : 215664

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.