CenturyLink Service Provisioining Specialist III in North Carolina

About CenturyLink

CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Position: Service Provisioning Specialist III

Work Location: Fayetteville, NC

Reports To: Programming Supervisor

Job Grade: Wage Schedule – /CWA 3680 Contract

Posting dates: 8/30/2018 - 9/10/2018

Job Description

  • The Service Provisioning Specialist III position requires the ability to work in a fast-paced call center environment supporting Field Technicians to activate, deploy and troubleshoot high speed internet, video and digital switch services.

  • You will be responsible for maintaining accurate facility information and completing service orders through various systems and devices.

  • Systems used in this position include but are not limited to: MARTENS, Ensemble, MEAT, NOCVUE, EMS, CMS and various other support systems.

  • You will be responsible for programming devices to include Local Switch Networks, Calix, Adtran, Alcatel, Entriview, Panorama, and several Tellabs devices.

  • This position requires shift work to include night hours, weekends and holidays and overtime may be required based on business needs.


  • Program all Centurylink products and services as they relate to service order and/or trouble ticket resolution.

  • Maintain Records integrity by creating or updating facility information in MARTENS.

  • Successfully program all voice switches, voice mail servers, DSL devices, Fiber devices, VOIP and ATM systems.

  • Maintain quality work and meet performance objectives.

  • Perform other related duties and responsibilities as required by Management.


  • Experience working in a technical support role or technical support center with the ability to communicate via telephone and chat services.

  • Comprehensive understanding of high speed data products including fiber and VoIP.

  • Strong computer system knowledge including familiarity with multi-screen applications and web-based programs.

  • Outside and inside Plant knowledge and assignment experience. Ensemble and Martens knowledge a plus.

  • Strong verbal and written communication skills.

  • Must be willing to work a flexible schedule that will include evening, weekends, and holidays.

  • Must be able to work overtime when required due to business needs.

  • Strong keyboarding and data input experience.

  • Ability to multi-task while handling several aspects of work.

  • Excellent customer service required.

Alternate Location: US-North Carolina-Fayetteville

Requisition # : 203398

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.