View All Jobs/Careers

Search Jobs

Job Information

CenturyLink Network Technician II in PHOENIX, Arizona

About CenturyLink

CenturyLink (NYSE: CTL) at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Network Implementation Tech II should have an understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation and change of company IP network services. With an understanding of telecommunications, the tech I will be responsible for implementing, troubleshooting, managing and correcting customer and network service issues.

Job Description

Analyzes and develops solution for failures and outages and coordinates the repair efforts of networking equipment.

 Performs both internal and external escalations on all hardware and software failures and all data related outages.

 Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail.

 Maintains a commitment to safe practices and holds others equally accountable.

 Processes new activations, disconnects, coordinate and perform lower complexity migrations with some oversight.

 Remains current on the latest data network technology through completion of required/recommended training and reading material.

Operate in multiple systems and databases as required.


Knowledge, Skills or Abilities

 CCNA preferred.

 Ability to work flexible hours as needed

 Ability to work in a team environment and communicate with customers in a professional manner.

 Fundamental knowledge of OSI model, working knowledge of IP

 Classless Inter-domain Routing (CIDR)

 Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

 Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper

 Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX

 Exposure to Network Design (LAN, WAN and ISP) and troubleshooting

 Fundamental knowledge of all Ethernet Topologies.

Basic Qualifications

Minimum skills required to perform in this role.

Education Qualifications: High School Diploma/GED or up to 5 years of relevant job experience. Relevant job experience is described as:

 Job experience in similar industry

 Job experience with similar essential duties Physical Requirements:

 Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

Preferred Education, Skills and Experience

Education and Experience

 Experience: 2-5 years

 Education Level: High School/GED

 Field Of Study: Telecommunications or other relative field

 Attention to detail with good organizational capabilities.

 Ability to prioritize with good time management skills.


High School Diploma or Equivalent

Alternate Location: US-Arizona-Phoenix; US-Oklahoma-Tulsa

Requisition # : 214911

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.