CenturyLink Technician I - TSC in Phoenix, Arizona

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Technician I - TSC (Technical Service Center) should have a basic to intermediate understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation and change of company IP network services. With a good understanding of telecommunications, the Technician I - TSC will be responsible for implementing, troubleshooting, managing and correcting customer and network service issues.

Job Description

-CCNA / JNCIA preferred

-Ability to work flexible hours as needed

-Ability to work in a team environment and communicate with customers in a professional manner

-Fundamental Knowledge of OSI model, working knowledge of IP

-Classless Inter-domain Routing (CIDR)

-Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

-Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper

-Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX

-Exposure to Network Design (LAN, WAN and ISP) and troubleshooting

-Fundamental knowledge of all Ethernet Topologies

Essential Duties

  • Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment.

  • Maintains a commitment to safe practices and holds others equally accountable.

  • Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail.

  • Performs both internal and external escalations on all hardware and software failures and all data related outages.

  • Processes new activations, disconnects and migrations of customer services.

  • Remains current on the latest data network technology through completion of required/recommended training and reading material.

-Coordinate and perform low to mid-level complexity customer troubles (i.e. tickets, phone calls, etc.)

  • Operate in multiple systems and databases as required


High School Diploma/GED or up to 2 years of relevant job experience. Relevant job experience

is described as:

  • Job experience in a similar industry

  • Job experience with similar essential duties Physical Requirements:

  • Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

  • Must be willing to work on call, including weekends or holidays to support the operations staff

Preferred Qualifications

Education and Experience

  • Experience: 2+ yrs.

  • Education Level: 2 year / 4 year degree

  • Field of Study: Telecommunications/Engineering/Computer Science/Information Technology

  • Attention to detail with excellent organizational capabilities.

  • Ability to prioritize with excellent management skills


Alternate Location: US-Arizona-Phoenix

Requisition # : 200117

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.