CenturyLink Sales Engineer (San Jose) in SAN JOSE, California
CenturyLink at http://www.centurylink.com (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible primarily for back-office activities in support of developing and implementing technical solutions for customers. Will perform the sales engineering duties that require a basic level of technical or customer knowledge.
Pre-Sales: Supports developing technical solutions and quotes for customers which includes preparing, issuing, and project managing requests to planning the field for capacity verification and estimating. Utilizes internal processes and systems for mapping, capacity check, and service availability. Contacts customer for confirmation/clarification of routine technical details. Project manages orders through the planning and estimating process to ensure timely responses back to the customer.
Service Activation: Responds to detailed inquiries from the service activation group to ensure proper order configuration and delivery to customer.
Order Configuration Support: Gathers routine technical details required for order entry and provides these to the account team/Order Entry. Contacts customer for confirmation/clarification of routine technical details. Engages Account SE for more complex issues.
Process Improvement: Utilizes growing expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management team. Outlines changes needed to the process, products, and pricing based on the requirements.
Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.
Technical Skills: Basic working understanding of voice/data/internet applications, communications technology, and network design. Basic understanding of technical terminology related to company products and services. Requires general knowledge of voice and data communications equipment. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills.
Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Computer Skills: Intermediate MS Office Suite knowledge and usage. Ability to learn internal company systems, such as Siebel, Granite, and Network Engineer.
Business Acumen: Must have a basic understanding of company financial measures. Must have an basic understanding of telecommunications industry and sales cycles.
Ability to travel as needed (Approx. 10%).
Security Clearance may be required.
Bachelors or Equivalent in Engineering General or Other
Alternate Location: US-California-San Jose
Requisition # : 210362
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.