CenturyLink Director E Commerce-Small Business in Santa Clara, California

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

CenturyLink is seeking a Director of E-Commerce, Small Business to lead a team that will plan, design, and drive revenue for our business and government websites. You’ll will be responsible for the site experience, yield of call and chat centers and eventually web offerings. You’ll build a data driven strategy that is overlaid with business intuition. This role will be a digital leader within our organization

This senior leadership role is an influential, highly visible, and critical part of the digital organization. The Director manages a cross-functional team consisting of product management, software engineering, and various business units.

Job Description

People Leadership

  • Form and foster a cross-functional digital delivery team to drive financial and measurable website improvements in the customer journey.

  • Attract and retain talented teammates and supports them in achieving their career goals.

  • Harmonize the team's talents based on business demand and ensure their skills keep pace with the changing digital landscape.

  • Manage the mix of full-time, contract and near/offshore talent based on demand and budget

Product, Investment and Delivery:

  • Create product metrics and goals and lead the team to build a roadmap and investment strategy to deliver against them.

  • Promote a vision and roadmap to key stakeholders, occasionally engaging in constructive debate.

  • Shape and manage the delivery system that the team uses to routinely deliver increments of guest-facing business value.

  • Encourage the team to apply best practices in software architecture, delivery, tools and practices to improve productivity and quality.

  • Foster the use of agile principles like incremental delivery, collaborative planning and continuous improvement.

  • Ensure team members stay current with relevant digital, airline industry and competitive trends.

  • Select and manage key vendors as needed.

Customer Focus:

  • Ensure the team creates simple, consistent, relevant and engaging digital experiences for our customers, leveraging existing brand and digital style guides and design systems.

  • Hold the team to a high standard of quality to minimize the introduction of defects and to ensure they are detected and repaired quickly.

  • Maintain processes and systems to ensure high service availability and that any issues that arise are quickly detected and resolved


  • Partner proactively with peer leaders in the digital space to align with the team's best practices, avoid duplication of effort and show a united front to our guests and stakeholders.

  • Collaborate with leaders in the IT division to plan changes, manage infrastructure needs and ensure systems are reliable.

  • Partner closely with Sales Organizations to understand and achieve their customer, operational and productivity goals.

  • Represent CenturyLink in partnership with digital companies and thought-leaders within the industry.


  • Minimum of 10 years of relevant experience with some time spent in an e-commerce delivery discipline (e.g. product management, software engineering or design).

  • Minimum of 5 years of direct management responsibility.

  • Demonstrated experience influencing the practices of cross-functional e-commerce delivery teams

  • Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative E-commerce projects.

  • Experience participating as a leader in an agile product delivery organization, preferably using Scrum.

  • Demonstrated success of delivering new digital capabilities to market and measuring their success

  • Demonstrated track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others.

  • Passion to work as a servant leader who creates an environment where empowered team members deliver their best

Preferred Qualifications

  • A Bachelor of Art or a Bachelor of Science degree in related field strongly preferred; Master’s degree a plus


Alternate Location: US-California-Santa Clara; US-Colorado-Broomfield; US-Colorado-Denver

Requisition # : 187526

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.