CenturyLink Senior Manager UX/Site Experience in Santa Clara, California

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

This is an exciting opportunity to lead and manage a creative and vibrant team who is passionate for creating an intuitive and engaging user experience for CenturyLink Business & Government websites. Your results will improve millions of customers experience and yields greater sales.

Job Description

Be bold, test, iterate and measure while leading the definition of great UX, from initial concept to final delivery of projects. Review industry, competitors and other market leading trends to ensure experience is at the cutting edge of the industry. Provide feedback and requirements to engineering to ensure architecture scales. Partner with key stake holders such as marketing, sales and analytics to ensure mutual goals are met.

Key Qualifications

  • Extensive experience in practical user interface design, across a variety of domains and product types and screens

  • Experience in interaction design, visual design, information architecture, and solid understanding of UX design principles

  • Ability to work and lead cross-functionally

  • Must be self-motivated. Independently manage time, prioritize, manage multiple projects, budgets and meet tight deadlines.

  • Excellent analytic ability and effective problem-solving skills

  • A talent for diplomatic discussion: the ability to listen, convince and collaborate in a cross-functional environment

  • Experience in creating detailed page and module level specifications for handoff to web developers


  • MS/BA/BS in HCI or related field

  • 10+ years working in a fast-paced environment, web, e-commerce and mobile applications.

  • Min of 3 yrs. management experience

  • Strong track record of leadership, peer-mentoring, and participation in organization

  • Strong customer service and retention focus.

  • Strong time management skills.

  • Excellent communications (oral and written), organizational, negotiation, persuasion, planning and time management skills.

  • Proficiency with MS Office (Word, Excel, PowerPoint).

Alternate Location: US-California-Santa Clara

Requisition # : 187714

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.