CenturyLink Talent Development Consultant (Technical Trainer/Instructor) in Seattle, Washington

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Operations Training is a team of training specialists working consultatively with the North America Operations Organization within CenturyLink.

Our commitment is to provide learning solutions that positively impact how our workforce operates. Technical Training uses a holistic approach to provide learning solutions. People who thrive in our area are self-starters with an inherent sense of urgency and a passion for helping others succeed and providing the right learning solutions to maximize employee performance. These Instructors are problem solvers who think fast and adapt quickly to change. Most importantly, they demonstrate outstanding critical thinking and communication skills.

This position will focus on delivering technical training solutions for the North America Operations organization. Types of training could include TDM, Ethernet, SONET and DWDM systems Layer 1, 2 & 3, xDSL, Installation and Repair (I&R), GPON, engineering systems and safety courses.

Job Description

Under limited supervision conducts a variety of training programs supporting processes, products, systems, and/or methodologies.

  • Provide basic technical training to employees at all levels within the CenturyLink Operations or Technology Services organizations. This training may range from those responsible for installation, implementation, test, maintenance, and repair to infrastructure and central office or equivalent technology to hardware and software support.

  • Develop and upgrade appropriate Lab Systems to support developed curriculum and maximize hands on learning opportunities.

  • Maintain a positive learning environment and hold students accountable while being in accordance with union contracts and HR policies.

  • Maintains records of training activities and employee progress.

  • Researches, analyzes, and recommends appropriate training programs.

  • May perform on the job training support activities.

  • Identifies, selects, or adapts training courses, tools and/or training aids to intended audience. Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.

  • Demonstrates effective facilitation skills through both live and virtual methods of delivery.

  • Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc

  • Other duties as requested


Required Qualifications

  • 2+ years of related experience.

  • Minimum 2 years in a supporting role. I.e. Tech support, IC, etc. for the Central Office, Field or Support Center

  • Demonstrate extensive experience in training, facilitation, presentation, coaching, influencing, process development, analysis, problem solving, and communication.

  • Possess strong attention to detail with excellent prioritization skills.

  • Demonstrate excellent time management skills and ability to prioritize appropriately.

  • Strong desire to work in a fast-paced and constantly changing environment is necessary.

  • Ability to travel up to 50%

Preferred Qualifications:

  • Broad knowledge of performance consulting


Alternate Location: US-Arizona-Phoenix; US-Oregon-Portland; US-Utah-Layton; US-Utah-Salt Lake City; US-Washington-Kent; US-Washington-Seattle

Requisition # : 182319

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.