CenturyLink Sales Engineer (Hybrid IT, Network) in Tokyo, Japan
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Supports the sales engineering team by undertaking projects and workflows that enable primary sales engineering staff to maintain focus on the highest revenue generating activities while providing support for and identification of additional revenue opportunities.
Solutioning : Work closely with Account Directors to qualify the opportunity, solidify the customer needs and wants into the solution proposal to further their contributions to the Company’s financial success. Go seek guidance from Solutions Architects and/or Product Team as needed, and work with IT Services team for Professional Services engagement for custom solution.
Quotation : Create quotations for Hosting and Network requests, working closely with the account Sales Solutions Architects and Account Directors. Help Account Directors with pricing adjustment justification where needed.
Change Management : For customers Client Technology Advisor (CTA) and/or Technical Service Engineer (TSE) were not sold, create and maintain the design documentation Hosting Technical Order Form (HTOF) in working with Implementation Assurance (IAA) Team and/or Sales Engineers/Solutions Architects to prepare for:
Future add/delete/renew/change orders.
Retain the master inventory list for the change management.
Implementation : Help Sales Engineers/Solutions Architects design the solution by updating the Hosting Technical Order Form (HTOF) and the Solution Diagram to assist in client implementation and further enhance the Company's customer experience and delivery.
Product Lifecycle Management Support : Provide technical and commercial audits in support of identifying End-of-Sale/End-of-Support/End-of-Life products and services, and create the proposal for the succeeding products and services including the migration strategy in working with Japan Hosting Operations team.
Customer Account Planning : Work closely with Account Directors and Client Service Partner (CSP) assigned for the account planning through the year.
Bachelor’s degree in Engineering or related discipline
At least 2 years relevant working experience
Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone/video. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff. Ability to report, inform, and consult with manager along the way.
Technical Skills: Basic working understanding of voice/data/internet applications, communications or hosting technologies including physical and virtualized environment, and network or hosting design. Basic understanding of technical terminology related to company products and services. Requires some general awareness/knowledge of voice and data communications equipment, computer servers, switches and firewalls. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills. Knowledge and/or experience in the Security is a big plus.
Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.
Research Skill: Ability to search around the information independently within the company resources and/or external resource, seek help from Manager for escalation to Product Management.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented. Ability to work across various time zones in and out of the local business hours.
Computer Skills: Intermediate MS Office Suite knowledge and usage especially Word, Excel, PowerPoint, and Visio. Ability to learn internal company systems, such as SalesForce.com, Big Machines, Apttus, Scenario Manager, etc.
Language proficiency: Must have intermediate-level bilingual skill with a good command of the language and speech in Japanese and English. Reference in the certification level mentioned in the later section.
Business Acumen: Must have a basic understanding of company financial measures. Must have a basic understanding of telecommunications and Managed Hosting Services industry and sales cycles.
Ability to travel as needed (Approx. 10%)
The following certification and competencies are not mandatory, but desirable:
For non-Japanese applicants, JLPT N1 certification is desirable.
For English skill: TOEIC Score 900 or equivalent is desirable.
Cisco or Juniper Certification (e.g. CCNA Routing & Switching, CCNA Security, etc.)
Red Hat, Microsoft
VPN (IP-VPN/MPLS, IPSec, SSL VPN, 2-factor Authentication, etc.)
Ethernet, EPL, EVPL
Bachelors or Equivalent in Engineering General or Other
Requisition #: 210208
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.