CenturyLink Business Systems Solutions Specialist - Tulsa,OK/Broomfield,CO/Coudersport,PA in Tulsa, Oklahoma

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Job Description

JOB DESCRIPTION

  • Monitors and works a region-specific Work Queue within GLM. Effectively communicates changes and work performed with stakeholders.

  • Monitors and works a region-based locations MySupportDesk queue, supporting location creation/corrections.

  • Act as main POC/SME for any location-related issues within the region.

  • Maintains strict data integrity within locations systems and strives to clean existing data when issues are identified.

  • Actively participates in GLM Stewardship calls, and communicates any system issues affecting the region to IT.

  • Follows CTL’s processes in performing cleanup activity.

  • Research and correct data discrepancies in one or more applications to clear the data issues, that are sometimes complex in nature.

  • Manages day to day cleanse activities via tasks or project instructions within multiple business systems and processes.

  • Establishes daily priorities, based on business impact and input from management.

  • Properly communicates status of activities and roadblocks internally and to project teams.

  • Analyze trends in workload in order to recommend solutions to increase data quality through improvements to processes, systems or through proactive data cleanse initiatives.

  • May be required to document and/or train process steps and systems to other team members.

Qualifications

QUALIFICATIONS

  • Typically requires a minimum of 5 years of industry experience.

  • Must be able to adapt quickly to change.

  • Must be able to work well within a team.

  • Must be able to communicate clearly in verbal and written form.

  • Must be able to communicate difficult/sensitive information tactfully.

  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

  • Generates enthusiasm and confidence among team members.

  • Data analysis, problem-solving, and data trending expertise.

  • Business requirements gathering and documentation strength.

  • Advanced Knowledge of Microsoft applications (Word, Excel, Outlook).

  • Reliable/Ability to work overtime as needed.

  • Attention to detail and accuracy.

  • Energetic, positive, and customer-focused attitude.

  • Team oriented - able to work well with others in a professional environment.

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

Education

Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Oklahoma-Tulsa; US-Pennsylvania-Coudersport

Requisition # : 206483

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.