CenturyLink Circuit Designer I in Tulsa, Oklahoma
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Responsible for designing a circuit path across the company network with an enhanced knowledge and understanding of the network architecture and routing configurations. Within the design responsibilities, accountable for producing an accurate design layout record that applies a proficient understanding of the products and their specifications offered by the company and the scope of work requested on a customer order meets the product criteria, as well as having in-house parts/equipment available for consumption and delivery to the end user. Responsible for writing and solving for process and procedural gaps, and bringing closure to problematic orders.
Entry level position responsible for designing a circuit path across the company network by applying the general knowledge and understanding of basic network architecture, routing configurations, and applying documented design consumption rules. Within the design responsibilities, accountable for understanding customer order requirements/scope of work and then producing an accurate design layout record that demonstrates a basic understanding of the company products and their specifications required to meet the customer/end user requirements. Works under regular supervision. Performs basic tasks and projects of lesser complexity. Relies on established guidelines and or detailed direction. Work will familiarize employee with programs and practices of the company.
Designs and provisions customer, networks, dark fiber, voice, ethernet, point to point, and collocation circuits including both on-net and off-net basic routing network configurations. Creates layout records and maintains data integrity of inventory record consumption.
Initiates capacity requests and tracks for completion based on deployment commit date.
Monitors, owns, drives, and resolves all problematic dependencies associated to customer orders to ensure customer commitment dates are met.
Validates orders for information accuracy based on internal company product ordering specifications.
Manages individual daily workload in alignment with revenue and customer commitments across multiple orders, systems and processes.
Interacts with others to achieve common goals and to foster a cooperative climate. Also works independently with regular supervision.
Provides detailed and comprehensive communication for actions required of others as well as order status details, both verbally and written. Documents actions taken in order source system.
Provide excellent customer service to both internal and external customers.
Provides informal training to peers.
Key competencies required: action oriented, customer focus, accuracy, ability to deal with change/ambiguity, drive for results, peer relationships, positive approach to issues, priority setting, problem solving, solid written and verbal communication.
Associate’s Degree in a technical field/capacity preferred
Requires a highly motivated and solutions driven individual that desires to expand their knowledge, as well as exhibits creativity and originality
Knowledge of ring configurations and network routing
Knowledge of basic metro gear/equipment - Lucent/Fujitsu/Cienna/Alcatel/Cisco
Adapts and thrives in a fast-paced, multi-faceted environment
Manages/facilitates issues to resolution
Demonstrated effectiveness to escalations/urgent-related matters
Knowledge of bandwidths from DS1 to OC192 and including ethernet VT1/STS configurations
Intermediate knowledge of Microsoft applications (Word, Excel, Outlook)
Reliable/Ability to work overtime as necessary
Strong written and verbal communication skills
Attention to detail and accuracy
Proven display of being energetic, positive, and having a customer-focused attitude
Team oriented - able to work well with others in a professional environment
Advanced problem solving skills - ability to facilitate issue resolution
Experience in writing process documentation and implementation preferred
Alternate Location: US-Oklahoma-Tulsa
Requisition # : 198809
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.