CenturyLink SD WAN SR Technician - IP in Tulsa, Oklahoma
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Senior Technician should have an advanced understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation and change of company IP network services. With a solid understanding of telecommunications, the senior will be responsible for assisting, leading and engaging the team for technical development, processes, documentation, standardizing and procedures of the team.
Knowledge, Skills or Abilities:
Ability to work flexible hours as needed
Ability to work in a team environment and communicate with customers in a professional manner
Fundamental Knowledge of OSI model, working knowledge of IP
Classless Inter-Domain Routing (CIDR)
Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
Fundamental knowledge of all Ethernet Topologies.
Security and Security Network related functions
Coordinates and performs maintenance and migration activities.
Demonstrates professional customer-facing communication skills.
Drives resolution of faults through vendors and internal groups.
Multi-tasks and interfaces between many systems and databases.
Performs all levels of IP troubleshooting.
Proactively finds opportunities to improve departmental effectiveness such as, decrease MTTR/MTTI, reduce defects, improve first pass yield, etc.
RFO creation and customer follow up.
Mentor and train lower level technicians.
8+ years of relevant job experience.
Education Level: Bachelor's or Master's Degree, or equivalent Education, and relevant work experience.
Field of Study: Engineering or related field (Telecom, Network, IT)
Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
CCNA / CCNP Certifications
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Ability to provide technical leadership and guidance
Ability to mentor lower-level technicians
Alternate Location: US-Arizona-Phoenix; US-Colorado-Broomfield; US-Ohio-Dublin; US-Oklahoma-Tulsa
Requisition # : 195432
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.