CenturyLink IT Operations Technician 2 in Weehawken, New Jersey
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with CenturyLink to one of our largest financial customers.
Demonstrate thorough understanding of monitoring tools
Demonstrate understanding of customer’s applications and components associated with each application.
Single point of contact for all customer communications and escalations.
Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC).
Rack, stack and cable equipment as needed.
Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours
Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix.
Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customer's distribution list.
Create and follow up to change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
Provide input to shift reports and coordinate handover of incomplete activities to the next-shiftengineers.
Do periodic physical checks of the cages at NJ2x and NJ3 datacenters to look for anomalies in server, network and facility infrastructure.
Coordinate and store all IT equipment with CTL shipping department.
Maintain vendor and visitor contact lists, escort authorized visitors to the cage (with backup provided by other CenturyLink on-duty local or remote NOC personnel).
Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor.
Maintain inventory of spare parts for Network and Server equipment.
Occasional emergency restarts of equipment in the datacenter, as needed.
Technical knowledge and understanding of basic network design and iOS commands.
Experienced with various monitoring tools and ability to perform basic troubleshooting
Racking, stacking and cabling of equipment
Excellent phone and written communication skills
Self starter requiring to work with little or no direction
Ability to handle multiple tasks and responsibilities
Ability to follow through and bring closure to open incidents
Ability to maintain professional demeanor under pressure like conditionsDesired skills:
Certification(s) in areas of expertise MCP, CCNA or higherEducation or Equivalent Experience:Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry)
Associates or Equivalent
Alternate Location: US-New Jersey-Weehawken
Requisition # : 180609
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.